Summary: Will Charge You an Arm and a Leg for Preexisting Faint Scratches that do not Show up in Photos Terrible customer service from the start—they barely answered any of my questions, but did try very hard to sell me high-profit insurance. When I returned the car, a staff member pointed out a very faint scratch on the front rim and claimed I was responsible. The scratch was so subtle, it was only visible at certain angles and didn’t show up in photos, so I had no way to prove it was preexisting. I refused to sign their report, took a few photos, and left. Two weeks later, I received an invoice for €487—an amount that could replace all four rims. My advice: (1) Avoid this company, (2) Take detailed photos/ videos both when picking up and returning the vehicle. Below is my final email exchange with them. It might be helpful if you ever find yourself in a similar situation. Two days after I submitted this letter, they voided the case against me. ========== Subject: Follow-Up Regarding Damage Claim – Request for Supporting Documentation Dear Sir/Madam, I am writing to summarize our previous email correspondence, based on U.S. Eastern Standard Time: April 22, 2025: I returned the rental vehicle. May 5, 2025: You notified me of alleged damages. May 5, 2025: I requested photos of the damaged wheels and tires. May 13, 2025: I sent a follow-up request for the photos, as I had not received a response. May 14, 2025: You responded, but no photos were provided. May 14, 2025: I again requested the photos, as they were not included in your response. May 15, 2025: You sent invalid HTML files, but no photos. May 15, 2025: I followed up again, requesting the photos. May 16, 2025: You sent more invalid HTML files; no photos were included. May 20, 2025: You sent me an invoice. May 27, 2025: I sent you photos I had taken when returning the vehicle, clearly showing that both front tires and wheels were intact and undamaged. I also requested an explanation and justification for your damage claims. May 28, 2025: I followed up again, asking you to respond to my previous email. Unfortunately, I must remind you that you have yet to provide a valid response to any of my requests. For clarity, I am restating my requests below: Damage Evidence: You claimed that the front tires and wheels were damaged. However, the attached photos I took at the time of return clearly show that both the tires and wheels were in normal and undamaged condition. If you disagree, please provide a detailed explanation along with clear photographic evidence supporting your claim. Supporting Documentation: To substantiate your claims, please provide the following: (a) A detailed damage report as a separate document. (b) A repair estimate issued by a third-party repair facility. I appreciate your prompt attention to this matter and look forward to your response.