Europcar Reviews

Name: Europcar
Rating: 1.18

1.2 Rating 285 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

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Metrics

1.2

Based on 285 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fredmercy347 At Gmail.com

Europcar 1 star review on 23rd March 2025

Anonymous

Europcar 1 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Conned into buying insurance I already was covered forI would never hire a car with this company again. I thought they were a major company and reputable - I wish I’d read the reviews before booking! Booked a car in Cyprus via booking.com. I paid for optional full insurance to booking.com but when I arrived to pick up the car the counter staff said I should buy their extra insurance as the booking.com insurance was “misleading” and I was not actually covered for any excess payment. Had to decide there and then so agreed to pay the extra as I didn’t want to be liable for 900 euro excess if any damage occurred to the car. I realised afterwards that the counter staff had lied to me, as I was in fact fully covered, as I had initially assumed, the difference was that I would have to pay the excess and the insurance company would reimburse me. Europcar conned me into buying insurance I didn’t need because I was already insured for the risk for liability for an excess payment. They don’t care - just want to get as much money as possible from customers it seems. Also I booked a car with gps - but on pick up they told me it didn’t have gps . Otherwise the car was good and I had no problems with it on return. Customer service dealing with my complaint about deceiving me to make me buy insurance I already had was poor - it purportedly was dealt with my a human being, but it seemed to me more like a bot. Live and learn - never again will I use Europcar on future overseas trips.”

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Posted 9 months ago

“AVOID at all costs. They scammed us out of $400 when they lied to us and told us that an additional driver costs £20/day when the actual cost per their policies is only £12 per day, with a maximum of £120. Also double charged us on multiple taxes and fees. BAD BAD BAD. Go to Enterprise/Alamo instead.”

Helpful Report

Posted 10 months ago

“I normally only take the time to write positive reviews for exceptional experiences. However my family’s experience with Europcar France during our first visit to France last spring was bad enough that I feel obligated to warn future travelers. When planning our trip we were advised to make sure we ordered Navigation due to the frequent speed limit changes and France’s speed cameras. When arriving in Lille to pick up our vehicle I checked to ensure the Navigation system we included in our order was present in the vehicle as the vehicle type was changed from what we reserved. The counter person seemed unaware that we ordered Navigation but said he would take care of it. The Mitsubishi vehicle had front bumper damage and was pretty beat up. And we could not locate any Navigation system. We opted to use Maps from our phones as we were running late and couldn’t afford the time to go back to the counter to complain. We had an awful experience returning the car in Rennes as we had difficulty locating the garage entrance and no one could help us when we called Europcar. We were never told about the codes to be used to open the gate within the garage; fortunately we received assistance from an employee working for another car rental company and were able to avoid missing the train departure. Several months after returning home and in spite of doing our best to stay under the speed limit, we were ticketed via camera’s twice going 10 kmh over the speed limit driving through Normandy. Not knowing whether we were inadvertently speeding due to lacking Navigation and using Maps from our phones, we felt we had to pay the fine but insisted that Europcar correct the billing since they never provided the Navigation system yet still charged us. Multiple emails to Europcar have gone unanswered. When we considered whether to go with Europcar or select an American Rental car, the reviews for Europcar seemed good and their website was very easy to use. As a warning to future traveler, the website is all Europcar has. There is nothing behind it. The customer service is non-existent. They charge for services they don’t deliver. They don’t provide the car you reserve and there is no one you can call to get help or address any issues. They don’t care about their customers once they charge your credit card.”

Helpful Report

Posted 10 months ago

“Unethical Practices and Deliberate Money Extortion by Europcar My recent experience with Europcar was a textbook example of money extortion and intentional exploitation of loopholes. I booked online a car for two days, from 7:00 AM to 7:00 AM, expecting a straightforward rental and a "Guaranteed Price" as they said. Instead, I encountered a nightmare. First, I had to wait almost 20 minutes at the counter just to pick up the car because the staff were moving at a snail’s pace. It was almost 8AM when I left the parking lot. The same thing happened when I returned the car—I waited another 20 minutes while the agent took their sweet time, assisting other customers with no sense of urgency. I barely made it to my flight on time. The reason for this became clear when I received the invoice. Europcar had charged me for an extra day because I was 12 minutes "late" returning the car—a delay entirely caused by their agent’s deliberate slow service. It’s clear to me that this stalling was intentional, just to justify an additional, unauthorized charge. Dealing with customer service only made things worse. After several attempts to get a response, I was met with arrogance and a dismissive explanation that ignored the root of the issue: their agent’s intentional misconduct. It’s obvious to me that Europcar relies on these nasty, underhanded tactics to squeeze more money out of their customers. I am currently demanding a refund for this unjust charge. If it’s not resolved, I will take further steps to hold Europcar accountable. This includes contacting Europcar’s managing team directly, involving regulatory authorities, and bringing in journalists to expose these unethical practices. I will make sure our voices are heard until Europcar stops exploiting their clients through sneaky and deceptive behavior. Europcar, your reputation is at stake, and I won’t be backing down until this matter is resolved fairly. My experience is a warning to others: beware of these predatory practices that turn a simple car rental into a source of endless frustration. #Europcar #ScamAlert #CustomerRights #UnethicalBusiness #NeverAgain”

Helpful Report

Posted 10 months ago

“Acceptable_Park_2374 • 1m ago • Europcar is a total scam, You won’t get your car and if you did a prepayment, you won’t get your money back”

Helpful Report

Posted 10 months ago

“explanation why!Do not use Europcar for a car rental, booked a car with Europcar to use in Italy back in June 2024. They did r have the car I had pre-booked and didn’t really offer anything for compensation. Understand these things can happen, then was asked to pay a 100 Euro deposit for it, car was returned undamaged at the agreed day and time drop off . Was signed off approved everything okay….still waiting for my deposit refund of 100 Euro. Have emailed but nobody gets back to you and customer service doesn’t exist. No explanation given why I haven’t received my 100 Euro deposit. Do Not Use this company”

Helpful Report

Posted 10 months ago

“Rental car not serviced with warning sign throughout the trip. Wasted two hours to get help but of no help. October 2024 It’s the worst experience in my car rental. The whole event is very unpleasant and unacceptable. I won’t be their client for good and won’t recommend their business. The bad experience was two folds. It’s a lemon or junk MG and it took two hours to get assistant which was of no help. Time is essential on a road trip. The car was not checked nor serviced upon return from the previous client. This was agreed by the AA technician. After less than half hour drive, the warning sign came on and stayed on the dashboard while driving on a freeway. The warning stayed on for seven days in the entire trip. Even the red warning message “ maintain vehicle immediately” popped up on time to time. Needless to say, that’s a very bad feeling and uncomfortable with the entire drive about the safety and my critical time to reach the destinations. I was very concerned and pulled in a service area. It’s unbelievable that I’d to make seven calls to get someone who could really help by making a call to AA. The time wasted was 2 hours. The AA technician ran a diagnostic but found nothing. He did try to reset it but to no avail. He did find that the engine oil was at 1/4 of the dipstick. He added several quarts but the warning sign didn’t go away. He mentioned that it should be safe to drive. We didn’t have time to swap a car nor dealing with the pain dealing with Eurocar. Now you make your judgement before renting an eurocar car”

Helpful Report

Posted 10 months ago

“the manager comes to the car with a cigarette in his hand and says that you are smoking 😅 charlatans. you see the pictures taken when taking over, mess and already existing damagesEuropcar - Stansted Airport Stansted Mountfitchet Aggressive and menacing lying employee 968648015 I rented from them for hundreds of days! one of the managers and the one who takes over the car are hand in hand... he tries to intimidate you, to damage you that already existed. the car taken over is dirty. if you don't pay him, I will take pictures after you sign and leave. Attention!!!! If you catch them in the act, I'll jump to the beat!!! run away from here... I'll take your money!”

Helpful Report

Posted 11 months ago

“Arrived to Gatwick london on a redeye flight to aee my family after 11 years. Picked up the car, signed for it. Left them a credit card number because he said it would cover damage if anything goes wrong. Got a great deal with priceline, flight and car. Came back after 15 days, car was great, full tank. 2 days after being home in the US my credit card gets billed for nearly $500. I signed electronically and didnt sign that i didnt need collision damage so they charged me. Very clever. I have been very stressed since my debit card got skimmed in london for $693. So europcar absolutely blew my mind. The assistant tried upselling me to a higher rate car, so im thinking this is all commission. Mark S”

Helpful Report

Posted 1 year ago

“SCAM. 1st time I rent a vehicle, they charge me 500e for dammages. Hopefully I took pictures to prove that the dammages were already here when I rented. After a long fight, they finally refunded me. 2nd time I rent a vehicle, they charge me 300e for crossing border (it's written NOWHERE that you cannot cross the border, they even ask you to tick a checkbox linking to a Terms page saying that you CAN cross border within Europe except in a few countries). And they charged me 13% because I rented in a train station (same, this fee is written NOWHERE). Also they applied those 13% of the total price (including the 300e penalty above) even if they Terms say that it should not include any charge, dammage or fee. So it should have been 6e instead of 57e. I'm fighting with the customer service, they don't want to give me any information, I only get an automatic message keeping redirecting me to a mediator website, even tho this mediator cannot help me because my case is not compliant. So basically, Europcar steal your money, they dont explain why, they dont want to talk about it, and you need to fight hoping to get your money back. Everyone knows that they are thief but nobody helps you... I need to be in touch with a lawyer. Sush a shame Note: I attach here all screenshots of the rental process from their website, absolutely nowhere you can see any option that you need to take in order to cross the Spanish border, also nowhere you can see that renting from Sants adds extra 13% to your final price. Nowhere.”

Helpful Report

Posted 1 year ago

“Beware of the Copenhagen Europcar branch: They are operating a scam adding charges for phony damages!”

Helpful Report

Posted 1 year ago

“If renting a car from this company be VERY careful on collection to take detailed photographs of both the exterior and the interior. Check the car thoroughly before accepting it. Their employees cannot be trusted to list all existing defects and you may be found liable for them later. Do not believe the person handing you the keys when they say that there is only, for example, one item of minor damage on the rental agreement. I recently collected a car, was told that there was only one item of damage: a chip on the windscreen. When I checked over the car before leaving, I saw that there were scuff marks on the wheels but assumed that as it had not been mentioned this constituted usual wear & tear. The car hire rep was dealing with another customer. I am not a mechanic, nor an employee of a car hire company, to know what constitutes acceptable wear & tear or unacceptable damage. I accepted that he could do his job. A few days later I returned the car in the evening after the office had closed so did not see a car hire rep. 2 days later I was very surprised to receive an email stating that there were 5 items of 'new' damage. One of these was chipped paint on the edge of a door, something that would have been hard to see. The car hire rep had opened all the doors and taken detailed careful photographs. What a pity the same care had not been taken when the car was prepared for hire. I was lucky that my photographs showed all the ‘new’ items of damage to be pre-existing. The car hire company puts the onus on the customer to inspect the car (in detail). Their T&Cs state that “if you don’t notify us of pre-existing defect or damage to the vehicle then we will assume that you have accepted the vehicle in the condition set out in the rental agreement…” It is a shame that they cannot employ people who will professionally carry out their duties and ensure that cars are in a good condition and defects are accurately reported. The people in customer services are equally unhelpful; their attitude seems to be ‘tough, you agreed to the T&Cs’. The ineptitude of the people who check the cars and the ‘hard luck’ attitude of the customer services reflect the bad name that some car hire companies have.”

Helpful Report

Posted 1 year ago

“I should have known it was bad from the offset. The vehicle was an hour late and I was constantly being fobbed off while waiting for it. When I got home I looked in the back and saw how dirty the car was, it certainly hadnt been cleaned well. I was advised the car had previously had bumper damage but it had been repaired. The following morning, I was driving down the Motorway with my 2 children when I heard a loud noise from the front drivers side. When I Pulled into the service station I noticed the plastic wheel trim around the front wheel arch had broken off on the front part and was sticking out from the car. I pushed it back on due to having a child with additional needs that would not have coped with staying at the service station. I instantly rang customer service and advised I wanted another vehicle as soon as I arrived at my destination. They said they had emailed the branch and they would call me which they never did. The trim came off a further 4 times and I could not drive about 55mph on the motorway and needing to make emergency stops. When I arrived I instantly called to complain and air my disgust with the poor service and poor quality vehicle they provided me with. They told me I'd need to drive 1 hour away to collect another vehicle which I refused and was told they didn't know when they would have a replacement as they had customers waiting from 4 days prior! I was passed from pillar to post, told to ring their AA cover who came and gaffa taped the car back together whilst still waiting for an update on a replacement car. AA confirmed the clips were missing which is why it was happening as it needed a new trim and wasn't replaced. After being advised I would be called first thing the following morning and 4 days later I've had no contact despite calling again and sending a complaint. I'm now expected to drive this car for the return journey of 270 miles with 2 children and a car that is taped together. Never again will I hire a car from Europcar.”

Helpful Report

Posted 1 year ago

“I make the reservation with autoeurope by phone , I think its the call center, when we arrive at Lisbon airport we wait for 3 hours before having the car, their no waiting line on the other companies desks. All the condition the I get on the first contract changes and they insist to give me full insurance, because insurance policies are different in Europe. At the end I paid two times the original price.”

Helpful Report

Posted 1 year ago

“I called to extend my car and was charged 50% more that the advertised rate online. I called to query and found the staff member rude and unprofessional. The last time I ever book with Eurocar..”

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Posted 1 year ago

“Europcar = Deceitful, Dishonest & Disgraceful Arrived at Europcar Desk Barcelona Airport to collect my pre-paid Audi Q2 SUV 4DR. Told it's not available and that the ONLY “similar” option available was a Fiat Tipo instead!!! Half an hour of tedious negotiations later, and an extra payment of €250 on top of the €505 I had already paid, I got a BMW X1 which is way more similar to the Audi Q2 than a Fiat Tipo will ever be. In addition, an attempt was made to charge me 19% of the total rental rate in taxes. And this is after showing them a voucher by Sunny Cars (through whom I booked) that clearly stated all local taxes and airport service charges were included. No representative from Europcar available to assist me with locating the vehicle at the airport car park and familiarize me with the vehicle. Good luck trying to get a response from any of their communication channels! Europcar = deceitful upselling tactics, dishonest way of conducting business and simply do not care less about their customers. Steer clear.”

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Posted 1 year ago

“Europcar accepts reservations from several websites (such as CarJet, which was the case) but then charges the rental claiming it is not paid. Actually, in this particular case, the reservation could only be made if paid in advanced and there was a PREPAID VOUCHER, which Europcar simply ignored. If CarJet is a scam, Europar is in with it and couldn't care less about it's clients. This happend in Europcar at Luxembourg Airport. I am still waiting for a refund, while Europcar just says they have nothing to do with it (curious thing, they had my reservation, which means that there is an "open line of comunication" between both companies. Maybe they split the profit of overcharging the costumers...). AVOID Europcar.”

Helpful Report

Posted 1 year ago

“A nightmare experience. Don't touch Europcar Heathrow. They are out to fleece you.”

Helpful Report

Posted 1 year ago

“When we booked a car in Melbourne for almost 3 weeks in Sicily, we asked the consultant if we needed an international driver licence. She categorically stated we did not need one, as Australian drivers’ licenses are recognised in Italy! Just in case, we ordered a digital drivers’ permit. The documents we received from Europcar also do NOT state that an international drivers permit is needed. Even in the email,we received 2 days prior to collection there is no mention of an IDP. It sates to bring a passport, current drivers licence and the rHowever the desk clerk in Notarbarolo Palermo office, Maurizio, refused to discuss, or even look at our documents. He was rude and aggressive, ordered us to get out of the office or he would call the police and have as arrested!!! We are two mature travellers who have NEVER been in trouble with the law, and to be treated in this way was degrading, insulting and demoralising. He even refused to suggest how to overcome this situation and told us if we want help to go elsewhere. We are now stuck in Palermo our travel plans in chaos. Due to the fact we are travelling Europe for 10 weeks, we are not in a position at our age to be getting around in public transport! The phone consultant in Australia misinformed us with catastrophic results, and the man in your office in Notarbarolo office at the very least showed no courtesy or compassion for our situation. Our Sicilian travel plans are now in ruins.”

Europcar 1 star review on 9th August 2024

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Posted 1 year ago

“Absolutely awful experience ! Walk away from this company and if you are still motivated to go with them, I would not recommend you to deal with EWAN who has clearly abused of our trust and lied to us without blinking an eye ! He "offered us" an upgrade on our original vehicle, without specifying this will trigger higher "Premium insurance" that we did not need as we booked through our Gold Mastercard which includes rental car insurance as long as everything is paid with it. We took it as he was doing us a gesture. Only realised that we had that extra cost to pay when we were about to return the car (Ewan was really good at pointing out the spaces to sign on the contract but not at going through the details of the price/cost which are written in tiny characters, of course). We discussed this when we turned the car and EWAN went to the back office behind the desk pretending he was phoning one of his managers and came back telling us everything was sorted and that we will get a refund within 4 to 10 days for the extra cost of the Premium insurance. He looked at us in the eyes my wife and myself, said "this is not something we would normally do but we are making an exception for you but you have to take good care of me by giving me the highest score on the satisfactory survey". We were ready to do so but as we never received the refund and after contacting Europcar customer service got told that this will not happen and that they could only rely on physical evidence (signed invoice). Indeed we should have read more carefully the contract, and we accept this but we don't accept the way we have been tricked and also that EWAN lied right in our faces while we had decided to be honest and to trust him ! Walk away from this dishonest practices !”

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Posted 1 year ago

Europcar is rated 1.2 based on 285 reviews