Europcar Reviews

Name: Europcar
Rating: 1.18

1.2 Rating 273 Reviews

4 %

of reviewers recommend Europcar

Company Reviews

Questions

Metrics

1.2

Based on 273 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Europcar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fredmercy347 At Gmail.com

Europcar 1 star review on 23rd March 2025

Anonymous

Europcar 1 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If renting a car from this company be VERY careful on collection to take detailed photographs of both the exterior and the interior. Check the car thoroughly before accepting it. Their employees cannot be trusted to list all existing defects and you may be found liable for them later. Do not believe the person handing you the keys when they say that there is only, for example, one item of minor damage on the rental agreement. I recently collected a car, was told that there was only one item of damage: a chip on the windscreen. When I checked over the car before leaving, I saw that there were scuff marks on the wheels but assumed that as it had not been mentioned this constituted usual wear & tear. The car hire rep was dealing with another customer. I am not a mechanic, nor an employee of a car hire company, to know what constitutes acceptable wear & tear or unacceptable damage. I accepted that he could do his job. A few days later I returned the car in the evening after the office had closed so did not see a car hire rep. 2 days later I was very surprised to receive an email stating that there were 5 items of 'new' damage. One of these was chipped paint on the edge of a door, something that would have been hard to see. The car hire rep had opened all the doors and taken detailed careful photographs. What a pity the same care had not been taken when the car was prepared for hire. I was lucky that my photographs showed all the ‘new’ items of damage to be pre-existing. The car hire company puts the onus on the customer to inspect the car (in detail). Their T&Cs state that “if you don’t notify us of pre-existing defect or damage to the vehicle then we will assume that you have accepted the vehicle in the condition set out in the rental agreement…” It is a shame that they cannot employ people who will professionally carry out their duties and ensure that cars are in a good condition and defects are accurately reported. The people in customer services are equally unhelpful; their attitude seems to be ‘tough, you agreed to the T&Cs’. The ineptitude of the people who check the cars and the ‘hard luck’ attitude of the customer services reflect the bad name that some car hire companies have.”

Helpful Report

Posted 9 months ago

“I should have known it was bad from the offset. The vehicle was an hour late and I was constantly being fobbed off while waiting for it. When I got home I looked in the back and saw how dirty the car was, it certainly hadnt been cleaned well. I was advised the car had previously had bumper damage but it had been repaired. The following morning, I was driving down the Motorway with my 2 children when I heard a loud noise from the front drivers side. When I Pulled into the service station I noticed the plastic wheel trim around the front wheel arch had broken off on the front part and was sticking out from the car. I pushed it back on due to having a child with additional needs that would not have coped with staying at the service station. I instantly rang customer service and advised I wanted another vehicle as soon as I arrived at my destination. They said they had emailed the branch and they would call me which they never did. The trim came off a further 4 times and I could not drive about 55mph on the motorway and needing to make emergency stops. When I arrived I instantly called to complain and air my disgust with the poor service and poor quality vehicle they provided me with. They told me I'd need to drive 1 hour away to collect another vehicle which I refused and was told they didn't know when they would have a replacement as they had customers waiting from 4 days prior! I was passed from pillar to post, told to ring their AA cover who came and gaffa taped the car back together whilst still waiting for an update on a replacement car. AA confirmed the clips were missing which is why it was happening as it needed a new trim and wasn't replaced. After being advised I would be called first thing the following morning and 4 days later I've had no contact despite calling again and sending a complaint. I'm now expected to drive this car for the return journey of 270 miles with 2 children and a car that is taped together. Never again will I hire a car from Europcar.”

Helpful Report

Posted 9 months ago

“I make the reservation with autoeurope by phone , I think its the call center, when we arrive at Lisbon airport we wait for 3 hours before having the car, their no waiting line on the other companies desks. All the condition the I get on the first contract changes and they insist to give me full insurance, because insurance policies are different in Europe. At the end I paid two times the original price.”

Helpful Report

Posted 9 months ago

“I called to extend my car and was charged 50% more that the advertised rate online. I called to query and found the staff member rude and unprofessional. The last time I ever book with Eurocar..”

Helpful Report

Posted 9 months ago

“Europcar = Deceitful, Dishonest & Disgraceful Arrived at Europcar Desk Barcelona Airport to collect my pre-paid Audi Q2 SUV 4DR. Told it's not available and that the ONLY “similar” option available was a Fiat Tipo instead!!! Half an hour of tedious negotiations later, and an extra payment of €250 on top of the €505 I had already paid, I got a BMW X1 which is way more similar to the Audi Q2 than a Fiat Tipo will ever be. In addition, an attempt was made to charge me 19% of the total rental rate in taxes. And this is after showing them a voucher by Sunny Cars (through whom I booked) that clearly stated all local taxes and airport service charges were included. No representative from Europcar available to assist me with locating the vehicle at the airport car park and familiarize me with the vehicle. Good luck trying to get a response from any of their communication channels! Europcar = deceitful upselling tactics, dishonest way of conducting business and simply do not care less about their customers. Steer clear.”

Helpful Report

Posted 9 months ago

“Europcar accepts reservations from several websites (such as CarJet, which was the case) but then charges the rental claiming it is not paid. Actually, in this particular case, the reservation could only be made if paid in advanced and there was a PREPAID VOUCHER, which Europcar simply ignored. If CarJet is a scam, Europar is in with it and couldn't care less about it's clients. This happend in Europcar at Luxembourg Airport. I am still waiting for a refund, while Europcar just says they have nothing to do with it (curious thing, they had my reservation, which means that there is an "open line of comunication" between both companies. Maybe they split the profit of overcharging the costumers...). AVOID Europcar.”

Helpful Report

Posted 9 months ago

“A nightmare experience. Don't touch Europcar Heathrow. They are out to fleece you.”

Helpful Report

Posted 9 months ago

“When we booked a car in Melbourne for almost 3 weeks in Sicily, we asked the consultant if we needed an international driver licence. She categorically stated we did not need one, as Australian drivers’ licenses are recognised in Italy! Just in case, we ordered a digital drivers’ permit. The documents we received from Europcar also do NOT state that an international drivers permit is needed. Even in the email,we received 2 days prior to collection there is no mention of an IDP. It sates to bring a passport, current drivers licence and the rHowever the desk clerk in Notarbarolo Palermo office, Maurizio, refused to discuss, or even look at our documents. He was rude and aggressive, ordered us to get out of the office or he would call the police and have as arrested!!! We are two mature travellers who have NEVER been in trouble with the law, and to be treated in this way was degrading, insulting and demoralising. He even refused to suggest how to overcome this situation and told us if we want help to go elsewhere. We are now stuck in Palermo our travel plans in chaos. Due to the fact we are travelling Europe for 10 weeks, we are not in a position at our age to be getting around in public transport! The phone consultant in Australia misinformed us with catastrophic results, and the man in your office in Notarbarolo office at the very least showed no courtesy or compassion for our situation. Our Sicilian travel plans are now in ruins.”

Europcar 1 star review on 9th August 2024

Helpful Report

Posted 9 months ago

“Absolutely awful experience ! Walk away from this company and if you are still motivated to go with them, I would not recommend you to deal with EWAN who has clearly abused of our trust and lied to us without blinking an eye ! He "offered us" an upgrade on our original vehicle, without specifying this will trigger higher "Premium insurance" that we did not need as we booked through our Gold Mastercard which includes rental car insurance as long as everything is paid with it. We took it as he was doing us a gesture. Only realised that we had that extra cost to pay when we were about to return the car (Ewan was really good at pointing out the spaces to sign on the contract but not at going through the details of the price/cost which are written in tiny characters, of course). We discussed this when we turned the car and EWAN went to the back office behind the desk pretending he was phoning one of his managers and came back telling us everything was sorted and that we will get a refund within 4 to 10 days for the extra cost of the Premium insurance. He looked at us in the eyes my wife and myself, said "this is not something we would normally do but we are making an exception for you but you have to take good care of me by giving me the highest score on the satisfactory survey". We were ready to do so but as we never received the refund and after contacting Europcar customer service got told that this will not happen and that they could only rely on physical evidence (signed invoice). Indeed we should have read more carefully the contract, and we accept this but we don't accept the way we have been tricked and also that EWAN lied right in our faces while we had decided to be honest and to trust him ! Walk away from this dishonest practices !”

Helpful Report

Posted 9 months ago

“Fraudulently added premium insurance after I declined at the counter. Customer services have declined to help and I have been charged £365 for something I clearly said no to. Hard to decide whether this is plain thievery or a scam. However, I would never reccommend Europcar again. Conveniently no name of the employee anywhere to be seen, however, he was keen to tell me he'd recently returned from working in Toronto. If you encounter this scammer working behind the counter, decline to be served by him.”

Helpful Report

Posted 9 months ago

“I hired a car paid the initial price,then had to pay extra on a daily basis for insurance. Returned the car exactly in the same way I picked it up,clean and full tank of fuel.They took 250euros deposit from my card and informed me that it would be returned 3-10 days after vehicle has been returned with no issues. car was hired on 15th July 2024 & returned 19th July. I have not received my deposit and it is now 6th August. Be very careful if you deal with this company. Regards Shannon”

Helpful Report

Posted 9 months ago

“Awful service and the worst experience I have ever met! Still struggling to return my money back! Please Do NOT use this service, if I don't sound convincing, please check the comments of official instagram of Europecar and you will understand what this company is all about”

Helpful Report

Posted 9 months ago

“Skopje europcar downtown - worst service ever. Ended up without a car instead of promised prolongation. Gut from europcar is hardly ever in his office and disrespectfull.”

Europcar 1 star review on 31st July 2024

Helpful Report

Posted 10 months ago

“Total scam. Paid for full coverage insurance, got into an accident, filed all paperwork, confirmed with agents paperwork was sufficient and still got a 500 euro charge. Grand total for 10 day rental- 1600 euro. Should have taken the advice of other reviewers”

Helpful Report

Posted 10 months ago

“The rented me an MG only to find that the alarm on the MG never stops going off. All night. All day. When we rang they pretended they had no idea what the issue was and that we needed to take it to a garage. Two days later when the garage opened they said to take it back to Europcar. At this point I found several people online complaining about the alarm on MGs from Europcar. At Europcar they pretended to not have any knowledge of this issue until is showed the other people online with the same complaint. They then admitted it’s an issue when their geo tracker on the MG. They disabled it and I had no more issues. When it returned the car (to a different office) they said people complain all the time and that the company doesn’t do anything about it. They know the MG will set off an alarm 24 hours a day and still rent them out and each time pretend to have no idea why!!!”

Helpful Report

Posted 10 months ago

“I arrived at europcar late because my flight got delayed, and they told me that they had given away our car, then we had to get a downgrade car for the same car, and it doesn’t even fit all my stuff, then when we were leaving we saw them giving our car to someone else who hadn’t booked the car, I wanted to leave a zero star rating but it wouldn’t let me. Don’t recommend it at all, not a good car rental. Don’t ever rent a car from them.”

Helpful Report

Posted 10 months ago

“Disgraceful treatment - made to feel like a criminalEuropcar accused me of causing damage to a car I rented in Brisbane. Their only justification was that I didnt do a pre-check before I took the car therefore its my fault. I can assure you the damage was not caused by me. I suggested that it might have occured after I dropped it off at the airport, they werent interested in that explanation. I have been driving for 40 years and consider myslef a very honest person, if I caused the damage I would have let them know. They would not listen to me. In addition to this issue, they charged me a "drop off" fee of more than 5.5k. The problem is that I rented the car in Fortitiude valley and dropped it off at the Brisbane airport (approx 20 k's). Their explanation, " a system issue. I am so disappointed with they way they treated me and with absolutely no contrition or apology - nothing. The only positiive was the customer service person at the Fortitude Vallet office was great...! I will never use Europcar again and will let all my networks know of my experience”

Helpful Report

Posted 10 months ago

“Recently booked a car in the UK with Kayak and was redirected to QEEQ, who ultimately the booking was with. The original booking I paid for included a car from Europcar, unlimited mileage and a different drop off to pick up location. When we arrived to collect the car it was an absolute conundrum. The agent at the desk ended up charging us DOUBLE what we had already paid in AUS. He also wanted to charge us an extra $400 for the different drop off, even though we had included this in the original booking, he said it wasn't! It was an appalling experience and I feel like we were completely ripped off.”

Helpful Report

Posted 10 months ago

“The reason this Europecar prices are a bit lower is because they are charging 800 Euro after the rental for a small scuff on a dirty tire on the driver side. Rented last month and took a video of the car before taking the rental, the tires were very dirty in the video and covered in brake dust, so I never noticed a small scuff on the vehicles driver front tire. I looked carefully at the passenger side for scuffs because that's typically where you'd find it. However, upon return they ran around the car quickly to the front driver side tire and wiped off all the brake dust on the tire and found a small scuff. I know I never parked the vehicle on the driver side of the vehicle and never caused the damage. So for a 250 Euro week rental be ready for the 800 Euro scam bill afterwards. It's likely the tire is never repaired, just kept dirty and is billed over and over and over again.”

Europcar 1 star review on 11th July 2024

Helpful Report

Posted 10 months ago

“Avoid! Sneaky lying sales people ripping off tired families after long haul flights. Even when presented with evidence of maximum charges as quoted they still insist on keeping your money. Very deceptive company, plenty of similar reviews to show how awful they are. Unsurprisingly the CEO’s don’t last long and were investigated previously by trading standards and The Serious Fraud Office. The worst customer service I have ever experienced.”

Helpful Report

Posted 10 months ago

Europcar is rated 1.2 based on 273 reviews