I organised for the hire of a truck from Europcar. When I got to the Europcar branch, it turned out that the truck that was allotted to me was overdue for a service. I then had to wait 20 minutes while another truck was driven from another location to where I was. I then had to sign the documentation before even viewing the truck and walk 10 minutes to its pickup location. The truck I was supplied had 14km different mileage to the documentation and less than a full tank of fuel. Regardless of the mileage I returned the truck with the same level of fuel as per Europcars fuel policy. They've charged me $3.99 per litre to fill up over 15L of fuel totalling $65.84. The Europcar rep apologised and refunded $14.60 claiming that the mileage is different so that's why they can't refund the full amount. Given that the truck averages 14.4L/100km the charge for 14km of fuel would equate to a smidge over $8 if they actually wanted to subtract the difference leaving me with an overcharge more than $57. I've provided photographic evidence of the fuel gauge with a timestamp loaded into the metadata of the photo showing the actual mileage and fuel gauge when I collected it. I've been back and forth with Europcar now for over a week and I've registered a complaint with the ACCC. I've been using Europcar for years for moving houses and this is how they treat a repeat customer. Surely at this point they've spend over $65.84 just corresponding with me and digging up documentation pertaining to my hire.