Booked and paid for car ex Heathrow 30th June for 25 days.Agreed to upgrade for extra £1000+..car broke down the SAME day leaving me stranded in Plymouth for 3 days. Finally got a replacement which was a basic vehicle i had already paid for. I lost my upgrade and 3 days rental leaving me over £1400 out of pocket. After numerous emails to their customer services they offered to refund £600 with no further info...its a shocking rip off and will be taken further on my return to Australia. Avoid Europcar at all cost.
3 years ago
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