The car was fine. The return in Balogna (we rented in Florence) was confusing but ultimately we realized the location to return was in the train station parking lot. There was no representative to receive the car and the office located several blocks away told us to put the keys in a drop box that was in the below ground garage. We did not cause damage to the car but roughly 6 months later received an email and some photos of the car which showed damage we knew nothing about. We requested supporting documentation, (from customer service via their email address), such as metadata showing when the photos were taken but received nothing but a follow up request for payment. So now Europcar will try to ruin our credit - NICE!!!