Do not use this company! So I travelled to Ireland where we'd hired a car for four days. Everything was fine until I returned the car to Europcars compound at the end of the hire. The car was returned about 5.30pm, which was well within the return time. But unfortunately nobody to deal with me! The car was as it was when I hired it so I took photos of the car from every side and angle I could as I'd read that Europcar can try to blame damage etc on the hirer. To my surprise, I was sent an email with a photo of one of the tyres deflated? I know if that tyre was flat or punctured, it would have alerted me on the display! It hadn't! I requested photos of the actual damage to the tyre and CCTV of the area, as when I left the car there was no security or anything preventing someone coming on to the compound. Europcar said there was no CCTV? They also said that they don't have to show the actual damage to the tyre? So, hold on! The tyre was inflated on the photos I sent them. They said it was the side wall of the tyre, although there was no damage to the wheel? Also, on the photo of the 'punctured' tyre, there was no sign of damage? I tried to reason with these people and said I understood their position, so I would make a contribution. They flatly refused to negotiate and threatened me with their solicitors! They even tried to tell me that the car was my responsibility after I'd finished my hire and handed the keys to them? To be honest I can't be bothered to fight it, so I have paid the £242.18 and treated it as an expensive lesson learned! There are better and more transparent rental companies out there! I will never use EUROPCAR again! My sons business will never use EUROPCAR again! I will make sure everyone I know hear of my experience with EUROPCAR! I will make sure my colleagues and employers never use EUROPCAR! Don't trust these people! They will threaten you and try to make extra money from you any way they can! Let my expensive lesson not be yours!