Europcar lie and steal. I was quoted £230 for a Full Size SUV. When I arrived to collect they told me they'd contacted me in advance to tell me that only a much smaller car was available. They did no such thing. Faced with 'this or nothing' I took the car, though was promised I would be not be charged for the full size SUV as I'd received a smaller car. The car was so small I couldn't get three carseats across the back. Consequently, I missed my son's sports day and parent's evening. I called to complain that the car would not do. I was told three things: that I would only be charged for the smaller car, that they would be in contact to provide me with a larger car, and that they would escalate the complaint to customer service in pursuit of a further partial refund. All three of these statements were lies. In the event, they charged me for the full size SUV I never received. They provided no further cars, never contacted me, never referred me to customer services. Only randomly charged me £50 for fuel with no warning. I contacted customer services, which are based overseas, and was told that they would have to refer me to another department, who would then email me. This department sent me a curt email, telling me I had not been overcharged and would receive no refund. They got basic facts about my reservation wrong, such as the car model. I emailed back and got no response. This is by far the WORST company I have ever used. I would use Enterprise every time from now on. If anyone ever mentions the words 'Europe' or 'car' to me, I will be sure to tell them how awful Europcar are as a company.