booked from australia for uk travel, charged £1K for 2wks. told no cars avail victoria or Padd as busy time , to pick up H'row 9 am.& left deposit. Car was new but had automatic engine lockdown on reverse in narrow lanes registering hedges as an obstructing vehicle.- a nightmare, - also wing mirrors do not retract when needed to pass ongoing vehicles on narrow country one vehicle only lanes. BOTH are DESIGN FAULTS. On return to H'row was charged £40 for picking up & dropping off at H'row as 'prime location' + £260 for 'scratch' on car wh their computer identified as being below painted surface so car needed REPAINT before being rented out again. 'scratch' was within cm range allowed for usage within agreement. This charge was made immed without any opp to contest it & taken from my deposit & bank card details. In addition accidental entry into v confusing london congestion zones ( one side rd has C chg & opp side none! ) & another car pushing my vehicle into the bus lane at Marble Arch , so I had to move to avoid collision, incurred another fine. TFL said no info on their computer when I foned & paid TFL last chg I knew of & wanted to pay bus lane chg wh I said wld be on camera as I was innocent party plus to check wh side of exit rd 2 wks ago had incurred a chg , I was informed their policy is if fines are not paid within 24 hrs , extra fees are added on indefinitely thus incuring £00s & as the Europcar was registered to the company, no info could be released to me as customer & driver & all penalty notices wld be sent to Europcar. Europcar at H'row stated nothing was on their computer from TFL re the vehicle & could take 3-4 wks to come thru & they would email me in australia the penalty TFL notices to be paid by me. I am CONTESTING all above & EXPECT TOTAL REFUNDS on ALL additional COSTS from EUROPCAR including excessive HIRE charges & want Photo & Documentary PROOF that my hire car has been REPAINTED AFTER I returned it OR REPAY me the £s U charged me! Customers are NOT idiots or fools nor do they EXPECT hire companies like Europcar to TREAT them as such . we are NOT supporting YR company any more NOR recommending U to anyone else! I RECOMMEND to ALL prospective drivers, DONOT HIRE from EUROPCAR & DO NOT ATTEMPT TO DRIVE IN LONDON . AVOID BOTH LIKE THE PLAGUE. Europcar & TFL are dishonest & RIP OFF UNSUSPECTING OVERSEAS TRAVELLERS like myself wanting to VISIT UK & family for a HAPPY FAMILY HOLIDAY. . BUYER /RENTER/VISITOR BEWARE. SAVE YR SANITY STRESS & MONEY. UK is NO GO & RIPOFF EVERYWHERE to 'REBUILD ECONOMY!!' at YR EXPENSE!!