Appalling customer service! I have sent 6 emails since the 16th of May 2023 (now 24 July 2023) to customer.relations@europcar.com.au and have not even had the courtesy of a response. I have received the automated reply after each email stating that someone will get back to me within 7 working days. I even called their reservations team to try and get another email contact but 'apparently' the only one they use is the customer relations email (that i've been using). Worst business i have ever dealt with who obviously don't care about their customers. At least have the decency to respond. Over 2 months and counting.