Booked the car months in advance at Paris airport. When we went to collect the car with young children at 10.30pm they stated they had given the car away (against their policy) and tried to charge us an exorbitant amount to upgrade. I tried to complain to their head office who apologised but said they tried to contact the Paris office to investigate and couldn't reach them so didn't investigate any further. Serious impact on our holiday. Went to Budget next door the next day and picked up a great car hire.
1 year ago
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