We rented a vehicle from Europcar in August 2023. When we returned the vehicle on August 18th, they noted a very small issue on one of the tires. We didn’t hear from them again but I noticed 3 months later on November 27th that they charged my credit card with a sizable amount. We would like to claim this charge through our insurance but we have called their call centre 3 times and they still have not sent us the invoice/documentation so that we can do it. They promised each time to send the invoice but have not to date. Speaking to their call centre was also very aggravating as they were difficult to understand and it was very loud in the background. I asked if I could wait on the phone the last time we called until she actually sent the email but she wouldn't allow it but said it would come in a few hours. In addition, they made very aggressive upselling attempts at the check-in counter and they gave us a sedan when we rented an SUV, saying they were in the same category. I would never rent from them again.