Why does it always take so long to get papers in order? We book the car months in advance and give ALL the details needed to secure the car. Yet when you get out of the airport, you are in a queue waiting for another 3 hours. Seriously, what does this company do? If not hire out cars all day long. Should they have better systems to deal with this? Very poor form Europecar. I also presented my digital license which is totally valid, but they would not accept it. My wife had her hard copy license handy so we decided she should hire the car, but then they said we needed to buy premium insurance in order to proceed. This almost doubled the cost of the car. Beware of the scam this company runs, have you paper work in order. There a handful of people arguing with the server on the other side. Looked like they were being screwed too. To top that off, when we got back to drop off the car, they did a thorough check and found a nic on the side mirror, but took the car away before I could check it. There were so many nic's on the car already. I wonder what they charge you for? They definitely don't use that money to fix those nic's. They did reach out after I submitted my review, but it was only so they look like they do something about it. What a SCAM!!