Really disappointed in my experience. I arrived at the Europcar desk and submitted my rental booking information which was for the agreed amount of £59. This included unlimited mileage, collision Damage Waiver, Theft Protection, Third Party liability etc which was satisfactory to me. The gentleman at the desk said that was all in order and asked if I might take a few minutes to register as I had never used Europcar before. I was in a rush but happy to do so. I was never asked if I wanted premium protection. That it was put on my bill without my consent is completely unsatisfactory. I have never had that happen to me before. When I am asked at a car rental if I want additional insurance I always decline. I have never had the experience of it being put on my bill without being asked. Is that the Europcar policy? I have asked them to clarify that but they have not done so. It is very suspicious practice - although a quick google search shows it has happened to many others I was told that since it was my first time using Europcar I was being given a free upgrade so i assumed that represented the difference in my paperwork I was then given a form and told to sign where the x's were. I do feel that I have been tricked into paying a higher fee. It's not just a few euros, my bill has trippled. I contacted customer complaints who more or less said it was my word against theirs and since I signed the paperwork the case is closed. Would never use again and would not recommend anyone else does