we booked an SUV for our recent trip to Manchester UK...We got there we were told it was an electric vehicle , we didn't want electric as we planned on seeing a bit of the country and didn't want the worry of finding charging stations , also there was nothing in the booking form that told us it was an EV. The unhelpful CSA told us we could upgrade to a normal vehicle for an extra $1200 for our 13 days and we could not get a refund. As we were abroad and at the mercy of these fraudsters we had to pay the extra , and i am still fuming... there should be laws to protect visitors from these thieves!!!!!