Europcar (Gatwick) didn't have our details of booking. After finding, have us wrong vehicle (manual). Advised correct vehicle not available despite confirmed booking. Unable to offer like for like. Had to spend £250 on hotel for myself, partner 2 x infants and brother. Confirmed over the phone next morning that vehicle was available. Again, no information on their system when I attended. Wrong vehicle offered. Suddenly correct vehicle became available. Increased price. Paid just to get out of there. Returned vehicle, attempted to charge the deposit £250. Found out later that original booking payment was taken (pending) as well as our correct payment. Unable to access £650 of funds for the final 5 days of our holiday. Still unable to access these funds a week after returning home. Has not responded to emails since we left the UK. Horrible experience and currently out of pocket £900 until pending payment clears (excluded bank charges).