We picked up a car at Birmingham airport in late September 2019. There we had to agree to a Previously undisclosed and exorbitant insurance otherwise we couldn't take the car. The agent was very nice and seemed embarrassed about this company policy. A few days later we drove across the Dartmouth Bridge, to return the car at Gatwick Airport, without any indication that there was a usage fee. A month later europcar emailed me with a notice of a fine by the bridge authority for failure to pay the fee and a charge of 45 pounds from europcar for administration. Subsequent to my submission of an explanation of circumstances, the authority dripped the fine and I paid the 2.50 usage fee. However, europcar insists on charging me their fee, knowing that the fine was cancelled, and despite not providing any advice about toll charges on a normal freeway or any means of paying at the time of usage.