Don't rent a car from Europcar unless you have money to burn. My 17 day car rental was confirmed online and I refused the insurance coverage as I had a letter from my bank to show that I was covered through VISA. I arrived at London Gatwick to pick up the vehicle and was told I needed insurance. After trying to convince the agent I didn't want or need additional insurance over and above my VISA insurance, I was told that I couldn't rent the car without it! Oh sure, I could have walked away - and then what? I needed the car for my vacation. My rental was $392 and my insurance came to $662. I was forced to pay over $1000 for a car rental!! Europcar have their customers over a barrel. They use Mafia type tactics to squeeze every penny out of your bank account. I have one piece of advice. DO NOT USE THESE CROOKS!