Booked in advance via phone call to ensure we could secure a Subaru Forester as this was the deciding factor for using this hire company. To our disappointment this vehicle was not secured for us on our arrival even though we were assured there would be one secured for us. We were also informed on arrival that we could return the vehicle later than the drop off time without incurring any additional fees. We gave a courtesy call to inform that we would be returning at a slightly later time and were then informed that if we were to do so, we would incur the cost of a further day. Extremely disappointed and won’t be using this company in the future.