Here is what happened: I will never trust Europcar (Keddy) ever again In carcassonne airport in September 2019 this unscrupulous company (trading as Keddy) added glass and roadside assistance to my contract without asking if I wanted it or bringing it to my attention at all! I didn't notice it had been added, and signed because I placed false trust (more full me) in them. I had been waiting for the counter guy to offer me extra insurance, and was ready to refuse because I had bought in advance, excess, glass and roadside assistance cover from Ryanair in advance. In fact I remember thinking it was weird he hadn't tried to sell me extra insurance at the time! They waited until I had returned home from holiday before taking £87 from my credit card for insurance I had never requested or needed! When I complained to them about the misselling they initially ignored me, then fobbed me off by referring me to their terms and conditions. I took my case to the European Car Rental Conciliation Service (ECRCS) and Europcar actually claimed that I had been fully appraised of the insurance and had agreed to it. I found this assertion quite unbelievable. ECRCS could not find in my favour however because I had signed the contract and they could't rule on a dispute over a conversation that had happened between two parties at the counter. It goes without saying I would never ever recommend or use this company ever again. The only good thing to come out of this disgraceful affair is that Europcar were charged £50 for the investigation by ECRCS, which should have taken care of their commission earned from their unscrupulous behaviour.