Sharron
If you don’t have additional insurance DO NOT rent a car from Europcar. They will literally bend you over and royally screw you, as they did me. I gave them the benefit of the doubt and contacted customer service upon my return from trip only to have them do the same again. My original booking for a two week rental was $283.00 CDN dollars total. Upon my arrival at Glasgow airport to pick up my rental I was told insurance was extra. I have insurance on my Amex but had neglected to book using that card (my fault). I asked them to reverse the booking and recharge my Amex – no that was not possible as that would mean a new booking was created and I could not pick up my car for a minimum of 2 hours (its sitting outside the window). I was willing to walk away from the first booking and make a new booking but that would be considered a “Walk-in” and was three times the price! I was there in excess of two hours trying to figure a way around this and they would not budge. I needed the car so signed the slip (if I had been arrested and signed a statement under this manner of duress I would have sued for undue duress and coercion). I ended up paying over 500 GBP ($850 CDN dollars) for the insurance for a 2 week period (more than my own personal yearly insurance). Like I said at the start NEVER use Europcar!
4 years ago
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Europcar has a 1.2 average rating from 186 reviews

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