Had a weeks trip to the UK from the US, used a booking company for the car and pre-paid the insurance. when I picked up the car from Manchester airport the guy told me the insurance was invalid and scared me into paying their insurance. I though OK I'm in a foreign country and they drive on the wrong side, I'd better make sure I'm properly insured, even though I'd already paid, I paid again. Had a great vacation, took the car back, no tickets, no accidents, no problem. 6 months later Europcar charged my credit card again, almost the same amount bar a few $'s.. couldn't even get anybody on the phone to do anything about it. Filed a chargeback with my credit card company and am waiting to see if I get my money back. I would avoid this company like the plague, didn't get the car I booked, rude customer service and then a second charge for almost $300 6 months after I rented from them.. I hope this company is not indicative of UK rental companies.