This is the worst mentality at a car rental location I have ever come across in over 30 years of rentals. Sad, because my experience of Europcar in other places, notably Heathrow, has always been great. To cut a long story short I have just been billed £420 to "repair" (I would love to see evidence that the repair has actually taken place) some microscopic scratches (almost certainly caused by the roller in the car wash) that could have been removed in 30 seconds using some T-cut and elbow grease. They were so small that I did not even notice them when I picked the vehicle up despite having inspected it carefully, but the over-zealous checker knew straight away how to find them. I wonder how many other unsuspecting motorists they scam in this way. The Gatwick location of Europcar is a disgrace to the network and probably their attitude is doing more harm to the Europcar brand name (too bad for the serious and honest locations) than their penny pinching, scamming attitude here brings them. They certainly won't be getting my custom again. For my next rentals I have already taken scrupulous care to avoid Europcar or any of their sub-brands - Keddy, Interrent, Goldcar and booked with Avis whose service I can confirm was second to none.