I had a terrible experience with Europcar and was left angry and disappointed. They scammed me for £60 and their customer service was useless. Do not use this company even if initially they seem cheaper; they will hit you with an unfair hidden charge: When I booked my car over the phone I double checked the price quoted and was assured by the agent that that was the price with no hidden charges. And that my 5pm return was within office hours. And if I needed to extend the rental I would be charged at the day rate, £20, with no extra charge. This was confirmed by my booking confirmation email, quoting the same agreed price and stating the branch hours were 8:00 to 18:00. However, after the chap delivered the car to my house and I checked the rental agreement there was a £60 charge for “out of hours”. I rang Europcar for an explanation but was told by two agents (the first extremely rude) that there was nothing they could do about it as they couldn't see the contract and that I had to contact the branch. But they couldn’t pass me through and couldn’t give me the branch’s number. I figured there wasn’t much I could do about it anyway as I needed to leave to catch a booked Eurotunnel and it would get sorted upon my return The day of my return I tried to extend the rental by a day, expecting it to be £20 as I was told when I booked, but was now told it was going to be £82 for an extra day! Upon my return at 16:50 and to my surprise I find the branch closed so I am forced to use the key return box. When I made a formal complaint to customer services and asked them to review the booking phone conversation to see that the Europcar agent had assured me that 5pm was inside opening hours and there would be no extra charge and that they had charged me £60 unfairly, their response was pretty much: “we don’t care, you signed the rental agreement, and you put the keys in the return box, we are charging you £60”. So I am taking the matter to the BVRLA, the car hire ombudsman. It is also worth noting that even though I was charged £115 to take the car abroad it came without high vis jacket, without warning triangles, and without a GB sticker, all of which are legal requirements on the continent.