Customer
I used European Moving (EM) for the second time while moving from Derry in Northern Ireland to Loughborough recently. Overall, I would say that my experience was good in terms of the costs, security of items and time of delivery (I got my items at the destination the early next day which was super convenient). One of the things that EM could do better on is the timing of drivers that is relegated to the customers. In my case, I choose the option to have the driver come over in the morning window (8 am - 12 pm) and requested that the driver be sent as soon as possible. I was told that it is highly likely that the driver would be there by 10, if not 8. Instead, the driver came at around 1215 which was inconvenient was me as it impacted my subsequent plans. Another thing that was a bit problematic was the documentation for the move. I was asked to get a TOR (Transfer of Relief) form for my move by EM. This was actually not required since my move was within UK and it is only needed to avoid customs on your personal belongings when somebody is moving to UK from abroad. This did give me a headache as I was asked to do this around 10 days before my move and HMRC has a timeline of two weeks for issuing TORs. Having said that, everybody is adapting to the extra paperwork caused by Brexit and this could have been the reason for the problems I faced with EM.
2 months ago
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European Moving has a 4.29 average rating from 118 reviews

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