Anonymous
I'll just add to the dumpster fire of reviews for this company. My experience was a while ago, but still makes my blood boil. In 2019 i moved from London to Oslo and hired this company as they offered a dedicated van at a low(ish) cost. All was arranged, complete with extra money for a tailgate on the van, and a payment for them to handle import costs with Norwegian customs. The drivers showed up on the day, neither of them spoke a word of English, and there was no tailgate on the van. This was an issue as my motorbike was meant to go in the van. They fashioned a ramp from a metal plank that was part of the framework for the back of the van and push my bike up this, cracking the fairing underneath in the process. I did manage to get the money back i paid for the tail lift, but the damage was done to the bike. Annoyed, but with all my items loaded they set off. A couple of days later they arrived in Oslo, unloaded my things and disappeared. It transpired that they had not checked in with customs, meaning that i needed to pay customs fees and arrange an import inspection myself, costing me both money from my pocket, and lost earnings from time off of work for this. I complained to them that they hadn't carried out what was agreed, and had damaged my bike. Fairings aren't easy to come by for my bike which is over 30 years old. I had lost money, had suffered a lot of stress at their hands and had a damaged bike that i now needed to fix. I was offered £50 back in compensation. Laughable really. After arguing with them for days it was clear it would not get better, so i accepted the pittance. They asked me over and over again for my bank details, and stopped replying to me once i began chasing them for an ETA on this money. I eventually got the money, but it pails in comparison to the extra expenses caused by them, and the stress they gave me. I hope people read this and other reviews and make the decision to spend a little more to deal with a real company. This was hands down the worst customer service experience i have had in my life.
2 months ago
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European Moving has a 3.9 average rating from 134 reviews

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