Anonymous
TAKE CAUTION!!!! We used European Movers for a family house move from Netherlands to U.K. Today, Friday 18th Jan is the due date of delivery of our house contents and we waited all morning without their arrival. When we contacted European Movers they said “the driver has fallen ill and all our house contents will need to be taken off his truck and put into another vehicle and that we should expect delivery ‘sometime’ Saturday 19th”! Totally unacceptable. I explained to their customer services that as a result we have to stay in a hotel with our 2 year old son, as we have no house furnishings. I was told that they don’t compensate, but they will see what can be done. Unacceptable. Several hours have passed and we have yet to receive any confirmation when the delivery will arrive so we can move into our house! I strongly advise that if you are looking for a reliable service that you look elsewhere, unless you are willing to risk the same situation happening to you and deal with a poor level of customer service. All around we have had a poor experience and still we don’t have any of our items or reply from European Moving when exactly we should expect delivery tomorrow - 1 day later. Below is the email I sent them and still no response. Please could you let me know the exact status of the delivery that was expected this morning. My wife and our 2 year old son, plus a local removal company waited at our property this morning without receiving any notification until I called this morning that the driver will now not be arriving with ALL our belongings and house contents today and the delivery will be sometime tomorrow. As I confirmed to you this morning as a result we are now having to stay in a hotel around the corner from our home and these costs must be reimbursed to us. We booked the house move through European Moving on the confirmation that our belongings will arrive on the dates we requested, today Friday 18th January. I have to again stress we are a family with a 2 year old son, the amount of trouble this has caused is completely unacceptable. Finally, it is now 4pm on the day of the move and we still do not have a confirmed delivery time for tomorrow. If I do not receive any confirmation by close of play today I will notify the police that all our house items have been stolen and seek their advise on how best to proceed. I trust this matter will be dealt professionally and immediately.
3 years ago
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European Moving has a 4.26 average rating from 119 reviews

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