Anonymous
I had a transport from Paris to Copenhagen using a group transport (so a truck not just for my move but a mix of several ones as my volume was small ish: 26 boxes, less than 6m3 / 300kg). Almost everything was absolutely perfect. Including the price (I called some other transporters and when i told them the price I had from European Movers they told me to just stick with them, they couldn’t offer better.) I was called after requesting a proforma, the person who was my contact spoke perfect French and was very friendly and efficient. I was walked through creating my estimation. The 3 days windows of pick up and delivery were on point, I had expected delay and was very surprised to be called for a pick up to happen on day 1! I was kept regularly informed during the transport and then called afterwards to check that everything had gone well. I was also, upon requesting it, given a cell phone number to use on WhatsApp which made things like sending google link easier. On an additional note, I was not present at the pick up, and felt quite safe with that. My neighbors had the keys, European Movers and the Driver had been informed and I was reassured it would go well as I was given an inventory sheet and the possibility to pay extra for the driver to go up to my apartment and get my boxes. A lot of the smooth process had to do with having 1 very efficient single point of contact, Sabrina. The driver was also very helpful and polite, it helped that I speak Spanish so we could speak fluently together as his English was a little shaky but didn’t get in the way of his helping my friend unload the truck with us. The other thing that helped was that I took the logistics seriously, had everything labeled numbered and easily accessible for the pick up. Everything was well secured, I had some musical instruments and paintings labeled as fragile, they were neatly stacked on top and unloaded first. The only small thing that was not perfect was that I once called to ask for further information about something and spoke to other people than Sabrina, in French and in English and in both those languages I had a hard time being understood by the person on the other line. It would be good to have the main phone line always picked up by someone who speaks at least French (this was the French line) or English perfectly (my questions were a bit complex).
2 years ago
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European Moving has a 4.26 average rating from 119 reviews

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