What a waste of time! We had initially chosen this company to have our pallets arrive from Belgium and had to wait a month before anyone noticed the parcel was not even picked up. Only after numerous phone calls and emails was I eventually transferred to a supervisor (Turalp P), who was very helpful (the only reason for the 2nd star). He told me that there was a "glitch" in the courier's system and they hadn't picked up the parcel yet. He then switched couriers and we finally received our pallet 2 months after placing the order (it was promised in 8 days). After making an official complaint, I am then told by Christiana P (they don't have surnames in this company) that it was the courier's fault and there's nothing they can do - even if that courier (DHL) was hired by them. I was also told that it was my fault for not having checked with our supplier in the first place. Isn't this a service we pay you for? Don't waste your time with this company. There is no follow-up once they take your money and they assume the courier will take care of it. You're just a number and they don't seem to care about when SMEs lose money due to their incompetence. There are plenty of other transport companies out there and we've since found another one that we are very happy with - delivery within 1 week Belgium/France to Ireland, compared to 2 months with this company.