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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
All worked fine
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Posted 5 years ago
Never collected time-sensitive package then refused to take responsibility 2 days after the pickup date was missed, I contacted the people at the pickup location to discover that Eurosender never showed. When I let Eurosender know, they didn't take responsibility by making it right. They offered useless alternatives. I do not recommend.
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Posted 1 week ago
Avoid Eurosender at all costs. Paid €517 upfront for a simple shipment of 11 boxes. Courier showed up unprepared and left. It’s been 3 weeks of lies, excuses, and zero resolution. I’ve called over 10 times, emailed multiple agents, and even filed an official complaint — all I get is blame-shifting and delays. Now they want to charge 2.5x more to rebook what they failed to deliver the first time. This is not a logistics company, it’s a customer service black hole. Currently escalating to ECC-Net and EU consumer protection for breach of contract. Save yourself the stress. Eurosender is a complete disaster.
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Posted 1 month ago
Thanks to Mrs. Daisy’s thorough work, I was finally able to get a refund
Eurosender 1 star review on 23rd June 2025
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Posted 2 months ago
If I had read the reviews in advance, I might have been more aware of the issues others experienced. Thankfully, THE TEAM LISTED IN MY BIO took my complaint seriously and responded promptly and professionally. I received a full refund last week, which was a huge relief and a clear indication that Mrs. Lucy’s Team is committed to customer satisfaction and accountability.
Eurosender 1 star review on 16th June 2025
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Posted 2 months ago
I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.
Eurosender 1 star review on 11th June 2025
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Posted 2 months ago
I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.
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Posted 2 months ago
The process was smooth, and I finally felt a sense of closure after days of stress and uncertainty. This experience was a harsh wake-up call about the dangers of trusting online financial platforms. No matter how legitimate a company seems, it’s essential to conduct thorough research before making any investment. I now take extra precautions and encourage others to do the same. If something feels off, act quickly waiting too long can make all the difference in whether or not your funds are recoverable.”
Eurosender 5 star review on 28th May 2025
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Posted 3 months ago
Package never arrived, they refused to reimburse the value of the package, they even refused to give my money back for the cost of the shipment although they admited they lost it. Do not ship with Eurosender !
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Posted 3 months ago
This was hands down the worst shipping experience of my life. Eurosender was completely unresponsive and inefficient — they didn’t reply to emails on time, failed to communicate with DHL properly, and I had to personally step in and chase both sides to get basic updates (which was supposed to be their job). They lost my shipment, then found it, only to send it back to the original location. After weeks of back-and-forth, I finally received the shipment a month later, with the boxes completely damaged. Total lack of accountability, poor communication, and zero professionalism. Do NOT recommend this company to anyone. Stay far away.
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Posted 4 months ago
They charged for express delivery with a two-day deadline, but the package arrived five days late. Then they refer to the terms and conditions and the human factor. You have caused me irreparable damage. I do not recommend.
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Posted 6 months ago
Zelo zadovoljna s storitvijo pošiljanja dveh paketov. Vse je potekalo hitro in enostavno. Vsekakor priporočam.
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Posted 7 months ago
Super storitve, izjemno zadovoljna z dostavo paketa!!
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Posted 7 months ago
Just don't try them. I tried to send something and they cooperate with big companies like fedex,ups etc and I don't know how they do it. They should have picked up my item four times and I had to wait them in my home these days and never showed up. The result was to lost the date of delivery, pay upfront the money, lost a lot of time in emails, waiting, from my job, be stressed and in the end they told me they will refund me with 80%. Even they plan this embezzlement in small amounts of money and made you cancel your delivery or they are totally incapable and you shouldn't trust them with items if you won't lose them. I hope everyone with my problem file a claim through here as Fedex and eurosender doing business with those delays https://www.scanproject.eu/
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Posted 8 months ago
My original parcel was priced at €52 and today they took an extra €65,24 from my account for an overweight package! I have replied to all their emails, I called customer support, but still I'm waiting for a response!
Eurosender 1 star review on 3rd December 2024
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Posted 9 months ago
This has been the worst experience ever sending a package. DO NOT USE THIS COMPANY, they are unreliable and not trustworthy. I have called almost every day for consecutive 2 weeks to again and again ask when will the package be delivered, even though I had a date for it and it was never collected. No communication has been sent that the courier will be late (I almost wonder if it ever was communicated with the courrier) and every time on the phone they were 'sorry that this is happenning' rescheduling the collection and then it never came to an end. I had to cancel since I can't wait for another week - they offered me 'another' date for pick up which was in a week... after already waiting for 2 weeks. This has happenned 2 times - I thought the previous one was a mistake but it turns out it's not. DO NOT RECOMMEND.
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Posted 10 months ago
I made several successful investments with some brokers online before losing 80% of my savings to the trading broker. It cost me so much money and pain to invest in a broker that was not even real. But All thanks to Mac Wiki for helping recover all my losses back. I am currently investing with { wiki help desk } because they are reliable. Email: wikihelpdesks@ Gmail . com Whatsapp: + 1-319- 4-2-9-9-3-9-6
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Posted 10 months ago
Useless company.. Their site does not explain what are the limits for insurance.. A lot of delays in pick ups and complete obfuscation about refunds etc.. Stay away from these scammers..
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Posted 10 months ago
Avoid at all cost possible. 1 star is too generous. They(Eurosender and GLS) collected my desktop Pc and monitor and lost them. Now they refuse to give any compensation if I cannot give the pictures that I packed them in original packaging even they are insured. Worst customer service possible. No wonder why so many bad reviews. Please avoid them. totally unprofessional.
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Posted 11 months ago
A broker with esentially no customer support. I sent some goods and they seem to have lost them. Now they don't help at all and tell me to deal with FedEx. FedEx says I have no FedEx account, so I shall contact eurosender. Avoid them at all costs!!. You've been warned
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Posted 11 months ago
I have been trying to withdraw my money since 5th February 2024. No open trades, and I have a small profit.I decided to withdraw money but have also had nothing approved or sent. All bad reviews are correct. Everything you have read has happened to me. Amount in question was 123,999 USD. Withdrawal request was made on 9th April again and it was declined by Investmarkets. I was relentless and I did my own research as well as Informing Police referred to me TheresachinRecovery as they were able to work on my withdrawal and recovered all my money. l will carry on posting this review everywhere on how TheresachinRecovery assisted me, victims can as well reach them via email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m Call/WhatsApp + 1 2 3 4 3 0 0 1 5 4 4
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Posted 11 months ago
Eurosender is rated 3.7 based on 2,046 reviews