Login
Start Free Trial Are you a business? Click Here

Eurosender Reviews

3.7 Rating 2,044 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,044 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

Write Your review

Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
I am hugely disappointed by the whole service provided by Eurosender, unprofessional, poorly organised and poorly coordinated. If I could put minus 100 stars, it would be handy First of all I had to wait 2 hours for a driver to show up, and nobody informed me that the driver was getting late. I called the day before to make sure that the driver could come between 11 and 13 and he arrived at 13h10 while I was having a work meeting. Eurosender called me at this moment while I asked to inform the driver that I was having an important meeting till 13h25 and was not able to join him till then. When I managed to find the driver parked quite far from my apartment and after calling Eurosender several times while desperately running in all directions, I found out he was not speaking a word of English. That's why the driver didn't call me to coordinate everything, while Eurosender told me that he was going to call me. So Eurosender sent me the driver who is not able to communicate with me as a client!!!! More to come. Using google translate he told me that helping me with loading the stuff into the car was not his job, while I paid for this service! Then he called the office and tried to explain the same once again with the help of his colleague. I had to explain to her that I paid for that. And all this conversation made me lose my time even more, as if I haven't already wasted enough time waiting for the driver and trying to find him without any indication from the eurosender. Also the woman from the eurosender office reproached me that I made the driver wait for me, while before he was 2 hours late and I had to reschedule all my day. And then with a face showing me that he was not happy at all about the situation, the driver finally started helping me to load my things into the truck. We loaded everything together, he helped me with big things in the beginning, but I was the one who picked the most of the stuff from the apartment situated on the 1st flood to put it downstairs - boxes, small furniture. Going up and down the stairs multiple times, loading and unloading the elevator. And basically doing the hardest part of the loading. So the driver could take it outside and put into the truck that he managed to park closely to the apartment at the end of the loading. And when everything was loaded into the car, I found out that I would receive all my stuff on Monday and not the next day, on Saturday, as I was informed earlier by logistics service, and I booked my flight accordingly Last but not least - nobody informed me about a time slot when the driver would arrive on Monday. I received a WhatsApp message at 6:34 a.m. to inform me that the driver arrived. Apparently I was supposed not to sleep the whole night and wait the driver to arrive. So once again I had to reschedule my day and head to my home from the office to unload the truck with the driver. In the middle of my working day. As I didn’t have any time slot in advance, it was not possible to anticipate his arrival and ask for a help. I called the Eurosender office trying to get any details, but it was closed. During the unloading, the driver helped me with big things, all the rest I was doing by myself. While I paid the help with unloading. after contacting customer service, I was shocked to learn that the driver was the only one who had to wait and that he was the only one to load and unload the truck. Also my lamp and photo frames were damaged during the delivery process. What a waste of money
Eurosender 1 star review on 30th May 2022 Eurosender 1 star review on 30th May 2022
Helpful Report
Posted 3 years ago
I, as an artist, made two paintings, one on glass, the other on a wooden base, put 2 layers in bubble paper, 2 layers of cardboard, and wrote 100 times what was fragile. my parcel was gone and no one knows where the parcel is after 3 months!, after long correspondence I was told that I had packed it poorly, then that the glass was forbidden to be sent. I was not provided with any evidence or photos of the damage. I conclude that I was robbed and I also paid for it and worked hard on the paintings. this is the worst service in my life.
Eurosender 1 star review on 13th May 2022
Helpful Report
Posted 3 years ago
Criminals. Charged me additional 25% of the price for allegedly overweight cargo. I will take this to my lawyer.
Helpful Report
Posted 3 years ago
Horrible experience. Shipment was supposed to take 1-2 business days, it has been 13 business days and it still has not left the country of origin. I am trying to cancel my order as I will be gone traveling at the new expected arrival date (still 5 business days away!), and they do not want to let me cancel, even though the package has not even left the country of origin!!
Helpful Report
Posted 3 years ago
They never collected my package, refused to make a refund.
Helpful Report
Posted 3 years ago
My 3 parcels 499885-22, 102801-22 and 955339-22 delivered late and one of them was damaged. Many items were missing and broken in my parcel. They ensured that your parcel is insured by an insurance company but while we claim the amount for insurance, they give an excuse saying that parcel was packed properly. Pathetic service and lack of accountability.
Helpful Report
Posted 3 years ago
What a waste of time! We had initially chosen this company to have our pallets arrive from Belgium and had to wait a month before anyone noticed the parcel was not even picked up. Only after numerous phone calls and emails was I eventually transferred to a supervisor (Turalp P), who was very helpful (the only reason for the 2nd star). He told me that there was a "glitch" in the courier's system and they hadn't picked up the parcel yet. He then switched couriers and we finally received our pallet 2 months after placing the order (it was promised in 8 days). After making an official complaint, I am then told by Christiana P (they don't have surnames in this company) that it was the courier's fault and there's nothing they can do - even if that courier (DHL) was hired by them. I was also told that it was my fault for not having checked with our supplier in the first place. Isn't this a service we pay you for? Don't waste your time with this company. There is no follow-up once they take your money and they assume the courier will take care of it. You're just a number and they don't seem to care about when SMEs lose money due to their incompetence. There are plenty of other transport companies out there and we've since found another one that we are very happy with - delivery within 1 week Belgium/France to Ireland, compared to 2 months with this company.
Helpful Report
Posted 3 years ago
The provide wrong tracking number, At pick up they dont handover any receipt to you, And after completing delivery, a month after they sens you an email stating your parcel was overweight and we are charging you extra fee, They make the deduction directly from your bank without your authorisation. Do not trust them and rather use another service.
Helpful Report
Posted 3 years ago
People be careful!!!! They charged 19.95€ after 40 days of my order was complete!!! They took money of my card once and of my credits ! See attached mail- disgraceful and don’t trust or have business with them !!!!!
Helpful Report
Posted 3 years ago
ABSOLUTE WORST COMPANY EVER! SO NOT USE! LIARS AND CHEATS! THEY DO NOT CARE ABOUT THEIR CUSTOMERS - SOON TO BE OUT OF BUSINESS!
Helpful Report
Posted 3 years ago
I ordered the services of Eurosender to get 2 bags from Portugal to Hungary. The bags had the same pick-up address but 2 different destinations. When the courier came, asking for the two different orders, telling the sender the two different addresses, the sender handed over the bags. Later both bags arrived at the same address and we had to correct the wrong delivery ourselves. When contacting Eurosender, after about 2 months of tedious emailing, Eurosender told me that the sender was wrong to give the two bags to the courier. The sender should have denied the courier's request for the two bags and only hand over one as there had been an email about 2 weeks before the pick-up date that mentioned different courier companies for the bags. Though the rebooking emails didn't mention any of that and unfortunately there were many rebookings as the courier companies didn't find the address. Then suddenly it worked. It is strange that the other courier company never appeared at the sender's door. And why would Eurosender give the details of both orders and addresses to one company if it's not supposed to pick up both of them? Very disappointed.
Helpful Report
Posted 3 years ago
Whilst initially I was happy with the service, weeks after I used the service I received an email stating I am being billed an additional charge for additional volume in weight or measurement. The contents were ingredients, so the package was correctly measured. With regards to the dimensions of the box, I had measured it 3 times to ensure it was correct. Apart from the fact that I had the same type of box to confirm the measurements. Notwithstanding I sent them this evidence, the initiated with an unauthorized charge on my paypal account.
Helpful Report
Posted 3 years ago
Terrible company, very unreliable and poor customer service. My Pallet was not picked up on the day agreed. The courier contacted me the following day to arrange a pick up after they were told the wrong date by Eurosender. I had to make other arrangements for the pallet with another company and Eurosender will not accept responsibility or issue a refund.
Helpful Report
Posted 3 years ago
Used to be great. Now you can no longer rely on their service. I have a webshop. I paid for the service. Low cost. First GLS would not show up. This week dpd as well. No customer service. No refund so far.
Helpful Report
Posted 3 years ago
My scheduled pick up was _3 days ago_. I'm still waiting for my pick-up and can't leave my apartment. The courier (DPD) has still not shown up to pick up my shipment. Eurosender is taking zero responsibility for this. Despite the fact that the shipment was scheduled, paid for, and booked through Eurosender, they are indifferent to my calls, and have not followed up with me or DPD. When I call the company, they ask me to submit a complaint via their web form. That form says complaints can be 500 words long (which is nothing), but won't accept even that many characters. They promise a response, which has not been forthcoming. While Eurosender has my money, I have been a prisoner in my house for three days waiting for a courier who never comes while I futilely reach out to Eurosender's indifferent and unresponsive "customer service." Run, don't walk, away from this company.
Helpful Report
Posted 3 years ago
Worst service ever. I arranged a shipping but the courier never came that day and didn't even notify it causing me multiple problems as I was travelling abroad and nobody was there to leave the boxes to him. Results: after 5 days I still don't have my belongigs, had to bother other people and will have problems to receive my boxes during the week for their disruption. I definitely do not recommend it.
Helpful Report
Posted 3 years ago
they are liars and cheats! do not use!
Helpful Report
Posted 3 years ago
they lost my parcel and blame the other party. now i payed for a them to lose my parcel and dont return my money
Helpful Report
Posted 3 years ago
DO NOT USE! LIARS AND CHEATS!!!!!
Helpful Report
Posted 3 years ago
ORDER NUMBER 264848-22; This order was placed on the 6th of January and today we are the 6th of February and the package still has not been picked up for delivery. The service with Eurosender is totally unacceptable. I have chatted with them on numerous occasions over the past 4 weeks and asked to be simply reimbursed as I wish to use another company. Eurosender will not reimburse me my money even though they have repeatably failed to meet the pick-up time. I highly recommend you don’t use them. VERY UNHAPPY EXPERIENCE!
Helpful Report
Posted 3 years ago
Eurosender is rated 3.7 based on 2,044 reviews