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Eurosender Reviews

3.7 Rating 2,046 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,046 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
DO NOT USE! LIARS AND CHEATS!!!!!
Helpful Report
Posted 3 years ago
ORDER NUMBER 264848-22; This order was placed on the 6th of January and today we are the 6th of February and the package still has not been picked up for delivery. The service with Eurosender is totally unacceptable. I have chatted with them on numerous occasions over the past 4 weeks and asked to be simply reimbursed as I wish to use another company. Eurosender will not reimburse me my money even though they have repeatably failed to meet the pick-up time. I highly recommend you don’t use them. VERY UNHAPPY EXPERIENCE!
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Posted 3 years ago
The promise, but don't deliver They accept the funds and then never heard anything the shipment is not picked up and of course not delivered. Engaged them to collect en ship a package in December 2021. Today it’s February 2022 and still have not send anybody to pickup the package. If I can provide a name and mobile number of a employee we’re the package needs to be picked up. Provided phone number and email, is not sufficient EUROSENDER mentioned. They give me two option or somebody needs to drop of the package or they want mobile number of an employee. Reception of the hotel is open 24/7 but EUROSENDER swill not go the hotel! Never such a poor service
Helpful Report
Posted 3 years ago
Absolutely unprofessional and disappointing We spent the whole day at home, but the courier just didn't arrive. No one called, the support service advised just to wait The next morning, no one contacted me, so I decided to contact customer support again. They didn't know why the driver didn't arrive, and all they can do is reprogram the order for the next day without any guarantees that the driver will arrive this time. Absolutely unprofessional, and I am very disappointed with the company's service
Helpful Report
Posted 3 years ago
Never picked up package!
Helpful Report
Posted 3 years ago
This company has possibly the worst customer service in earth!!!
Helpful Report
Posted 3 years ago
Pessima esperienza. Non sono passati a ritirare il pacco nella data concordata e nessuno mi ha avvisato che non sarebbero venuti. Per un giorno non sono riuscito a contattarli: il numero del call center non era raggiungibile, tramite Facebook non è possibile contattarli e alle email non rispondono. Il secondo giorno sono riuscito a parlare con Eurosender che non solo non si è assunta nessuna responsabilità ma neanche sapeva cosa fosse successo e come rimediare. Mi hanno quindi rimandato ai responsabili della ditta locale di spedizioni su cui si appoggiano, la GLS, che sono stati incredibilimente scortesi e poco professionali, non sapendomi neanche garantire una nuova data per il ritiro del pacco. Nel loro archivio risultava addirittura che qualcuno era passato ma il pacco non era pronto, il che dimostra non solo menefreghismo ma anche malafede e mancanza di deontologia professionale. Peggior servizio di spedizione mai provato, consiglio vivamente di evitarli.
Helpful Report
Posted 3 years ago
Ich habe Eurosender jetzt schon zum 4ten und letzten mal gebucht und wirklich jedes mal schlechte Erfahrungen gemacht. Beim ersten Versuch war es 3 Wochen lang nicht möglich mein Paket abzuholen obwohl ich jedes mal daheim war von morgens bis abends. Jedes mal kam man könnte mich nicht antreffen, in Wirklichkeit habe ich mit dem abholer danach gesprochen und er hatte garkein abhol Auftrag. Wenn es denn mal abgeholt wurde...es hat nie beim ersten Versuch geklappt. Dann kamen wirklich Immer meine Pakete zerstört und beschädigt an...nicht nur von aussen auch die Hälfte des Inhaltes egal was es war...eingepackt in luftpolsterfolie und extra kartons...als ob die Lieferanten Spass haben am Fussball spielen mit den Paketen. Ich kann euch nur dringend von Eurosender abraten, da sie auch nicht in der Lage sind, die Schäden geltend zu machen bei seinen Lieferfirmen. Es kommt nur eine Entschuldigung und wird abgewiesen mit immer anderen Gründen(darf man nicht verschicken (metaldosen) nicht gut genug eingepackt(in luftpolsterfolie) usw.) Ein absolutes No Go für mich nun die Firma...gebt lieber 2 Euro mehr an andere Firmen aus und bekommt eure Pakete sicher und heile an den Empfängerort.
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Posted 3 years ago
Shipment took more than 1 month with a severe lack of communication. At one point the agent assigned to me went on holiday and nobody else picked up her work. Total shambles, I will go direct to the shipper next time.
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Posted 3 years ago
Everything worked out fine from pickup to delivery. Thank you
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Posted 3 years ago
Was double charged because DHL wrote the wrong weight (2.2kg instead of 2.2lb) of my package and EUROSENDER never checked my evidence, Eurosender took an additional charge from my PayPal account without my permission.
Helpful Report
Posted 3 years ago
Pick up was late, delivery was late and then you dare change me more?
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Posted 3 years ago
4 days europe philippines ...ok .....20 days .. and my saxophone is not in my GF house ...
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Posted 3 years ago
on the 26 th of september I placed an order to pick up my lost suitcase at Parclick SaBa parking in Mestre Italy I was billed 237.09$ my package was never picked up.Reference I tried again on the 4 October and was billed 318.94 reference 479769-21. Dhl says that my package is still in Mestre.
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Posted 3 years ago
I would not give even one star.
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Posted 3 years ago
very good and affordable!
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Posted 3 years ago
Just one word : excellent
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Posted 3 years ago
I was disappointed with the way my case was handled. First, I was told one price, once I paid it, it happened that due to some misunderstanding (private versus business case) my case was transferred to another carrier, which happened to have a higher price. Since I had a very tight schedule, I had no other options than to pay the rest. I understand that this might happen, although I advise you to ask all related questions in advance to avoid this kind of misunderstandings. Next, I was told that everything is settled and the company will come to pick up the stuff during the day (certain hours range was specified). So I was waiting. And it just hit me to call the carrier company directly, just to know a more specific time. Once I called them regarding my pick-up, they told me that since I did not confirm the order, they have not included me to the list. But I was never informed about the fact that I had to confirm with the carrier directly myself. Since Eurosender works as an intemediary, I believe it was their job to make sure that everything is confirmed, if not then at least I should have been notified about it. Again, I was disappointed with this type of treatment, especially given the fact that I specifically asked to handle everything properly because of the tight schedule. You need to better work on this. If you cannot handle the situations that requires fast response/handling, then refuse the customer to deliver your services from the beginning. I was pretty much relying on you as professionals. Otherwise I could have done it myself by directly contacting all the available carriers, and that would have ended up even more smooth than what I have received from your services. Thank you!
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Posted 3 years ago
I am very pleased with the service provided and the helpfulness of the staff on the helpline
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Posted 3 years ago
great service ,, thank you!
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Posted 3 years ago
Eurosender is rated 3.7 based on 2,046 reviews