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Eurosender Reviews

3.7 Rating 2,050 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,050 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
Just one word : excellent
Helpful Report
Posted 4 years ago
I was disappointed with the way my case was handled. First, I was told one price, once I paid it, it happened that due to some misunderstanding (private versus business case) my case was transferred to another carrier, which happened to have a higher price. Since I had a very tight schedule, I had no other options than to pay the rest. I understand that this might happen, although I advise you to ask all related questions in advance to avoid this kind of misunderstandings. Next, I was told that everything is settled and the company will come to pick up the stuff during the day (certain hours range was specified). So I was waiting. And it just hit me to call the carrier company directly, just to know a more specific time. Once I called them regarding my pick-up, they told me that since I did not confirm the order, they have not included me to the list. But I was never informed about the fact that I had to confirm with the carrier directly myself. Since Eurosender works as an intemediary, I believe it was their job to make sure that everything is confirmed, if not then at least I should have been notified about it. Again, I was disappointed with this type of treatment, especially given the fact that I specifically asked to handle everything properly because of the tight schedule. You need to better work on this. If you cannot handle the situations that requires fast response/handling, then refuse the customer to deliver your services from the beginning. I was pretty much relying on you as professionals. Otherwise I could have done it myself by directly contacting all the available carriers, and that would have ended up even more smooth than what I have received from your services. Thank you!
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Posted 4 years ago
I am very pleased with the service provided and the helpfulness of the staff on the helpline
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Posted 4 years ago
great service ,, thank you!
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Posted 4 years ago
in diesem Jahr 2x genutzt, Leistung jedes mal sehr gut
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Posted 4 years ago
Very helpful and efficient - thank you
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Posted 4 years ago
Good service
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Posted 4 years ago
Nachträglich Abbuchung vom Konto ohne Genehmigung mit dem Verweis, dass das Paket größer gewesen sei als angegeben. Für 1x Ausweis und 6 verschiedene Bankkarten 99€ bezahlt. NIE WIEDER!!!
Helpful Report
Posted 4 years ago
In principal the process worked. But the delay of the Bar Code delivery (from Eurosender to me) for the freight forwarder (DHL) disrupted the whole deliver process. Unforeseeably fast - the Courier was already 10min. after placing the order (10:00h) in front of my door. But I have not received the Barcode labels then (delivered by email at 10:25h) and didn't even know about. So the driver took the mail (against their internal procedures) back to their logistic center. It was still there a week later... and was quite a hassle for me the get in contact with the right agent to find our document. When back on track DHL did a great job. But our contracts arrived nearly 2weeks late at the destination.... So why not combining order confirmation and Bar Code labels...?
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Posted 4 years ago
Excelente!
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Posted 4 years ago
Service rapide. A la hauteur de mes attentes.
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Posted 4 years ago
Fast but too expansive
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Posted 4 years ago
Package was sent back to me e no explanation. Couldn't anyone to help me and didn't get a refund. And I was charged €179 VAT which also wasn't refunded.
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Posted 4 years ago
I ordered A4 document to be sent from PL to BY. Delivery took 8 days for cost 60eur. I'd wish it to be faster and cheaper.
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Posted 4 years ago
Great service, prompt delivery even though it was to a postbox. Thanks!
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Posted 4 years ago
Very attentive and fast
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Posted 4 years ago
Unfortunately they (DHL) forgot to pick up the document. The tracking showed “to be picked up at address” but it took 4 days and after I complained via email it was confirmed that it was.never picked up. What was supposed to be a 48 hs delivery from Masrid to Lisbon, became 1 week
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Posted 4 years ago
Support wasn't able to solved the pickup problema, Finaly had to dropoff the shipment at a pickup point, instead of giving it yo a courier.
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Posted 4 years ago
How could it be easier? You fill in a form, print a sticker, and someone comes the next day (each time more or less at the same time of the day), then you can trace your shipment on line.
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Posted 4 years ago
I use the Eurosender services for a long time and never have a problem. They are very fast and reliable.
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Posted 4 years ago
Eurosender is rated 3.7 based on 2,050 reviews