Eurosender Reviews

Name: Eurosender
Rating: 3.74

3.7 Rating 2,022 Reviews

69 %

of reviewers recommend Eurosender

Company Reviews

Questions

Metrics

3.7

Based on 2,022 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 5 star review on 11th March 2023

Jobb C Fisher

Eurosender 1 star review on 10th November 2022

Engineer

Anonymous

Anonymous // 01/01/2019

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“good service”

Helpful Report

Posted 3 years ago

Hello Akhilreddy, Thank you for your feedback!

Posted 3 years ago

“We had some issues with package being damaged but Eurosender went ahead and refunded the full cost of the item so I gotta say I was very satisfied.”

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Posted 3 years ago

Hello Ian, Many thanks for your feedback despite the damage. We always try to act as fast as we can so our clients can be compensated. We are glad we could help you out with this matter! Sincerely

Posted 3 years ago

“Très mauvais service. La personne qui est venue chercher mes cartons a d'abord refusé de m'aider à les porter puis est partie sans mes cartons... j'ai dû recommander pour le lendemain. Puis a la reception j'ai attendu mes cartons chaque jour sans savoir où ils étaient (le suivi n'était pas mis à jour) pour qu'ils arrivent au final avec une semaine de retard!”

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Posted 3 years ago

Bonjour Claire Szczurowski, Merci d'avoir pris le temps de nous écrire. Nous sommes navrés si l'expérience n'a pas été à la hauteur de vos espérances, nous ne pouvons jamais prévoir à l'avance les problèmes liés à la logistique. Il y a eu un souci de communication entre l'entreprise logistique en Italie et celle en Pologne ce qui a engendré un retard. Nous tentons de notre mieux pour que la communication globale soit constamment améliorée afin d'éviter ce type de situation. Bien à vous.

Posted 3 years ago

“The pick-up and drop-off times corresponded exactly and the package arrived in its original state. No complaints, good service.”

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Posted 3 years ago

Hello Darina Stoytcheva, Many thanks for your feedback! We are glad everything went smoothly!

Posted 3 years ago

“My bag got lost and no one would help me find it!!”

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Posted 3 years ago

Hello Vishal Upadhayay, Thank you for your feedback. Eurosender has sent you an e-mail on the 11th of February with the proof that your parcel was delivered at the delivery address. However, we never obtained a reply from your side to know if the package was in good hands. Without this information, we are, unfortunately, not in the capacity to assist you in the best way possible. If you never received your belongings in Germany, we can still help you. Thank you in advance for contacting us at help@eurosender.com. Sincerely.

Posted 3 years ago

“I have used Eurosender multiple times. Always coming to Eurosender if I need to send something. Great assitance services... for consultation etc.”

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Posted 3 years ago

Hello Vlasta HOLLA, Many thanks for your feedback and for your loyalty, it is very appreciated!

Posted 3 years ago

“The ordering process is well organized and efficient. Eurosender has done a good job at the front end of the process. What I'm not pleased about is Eurosender not communicating the tracking number to its clients in a timely manner. I've had this issue with both of my recent shipments. On both occasions I've had to reach out to Eurosender to request this information. On my latest shipment even though the shipment went out this morning i.e. over 9 hours ago I still don't have a tracking number and am waiting for a response from support on this issue. I don't understand why Eurosender doesn't arrange with courier partners to have them print this information on the receipt that is delivered when package is picked up. Clearly the courier knows the tracking number so if the information is no provided sooner (which it should) why not at least share it through that document. I'm otherwise pleased with the service.”

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Posted 3 years ago

Hello Nicholas, Many thanks for your feedback here, that is very appreciated. The tracking numbers are usually sent in the morning of the collection (standard orders) but the courier companies can, from time to time, have some delays. This is an aspect that we definitely try to improve with each of our partners. On the receipt given should be stated the tracking numbers but this receipt is not always provided. We will work harder to make it simpler! Sincerely.

Posted 3 years ago

“I sent three boxes, only 2 were received. I lost one bag and there was no possible way to communicate that or complain.”

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Posted 4 years ago

Hello Hala Alhamed, Thank you for your feedback. We are sincerely sorry if one of your boxes was lost in transit to the destination. It is, unfortunately, never predictable. You can always contact us by e-mail at help@eurosender.com or by calling us +31 (202) 416-320 when there is a problem with your order. We can still assist you regarding this matter and we will be happy to do it if your third parcel was still not delivered properly. Please, do not hesitate to contact us! Sincerely, Eurosender

Posted 3 years ago

“Delay in delivery date, needed a second delivery”

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Posted 4 years ago

Thank you for your feedback. A standard order can only provide you an estimated delivery date, according to our mutual conditions with the logistics companies. Regarding your shipment, the delivery was delayed due to the sanitary crisis which led to many restrictions, especially for deliveries at companies. We are sorry if this delay caused inconvenience. The Client Support of Eurosender tried their best in order to resolve the situation. Sincerely.

Posted 3 years ago

“I sent my 03 baggages from Paris to Gex on 28th February 2020. I haven’t received 02 of them yet as of 10 May 2020. My baggages contain- Shirts: Red and White Check (02), White (01), Light Blue (01) , Brown Check (01) , Black and White Check (02), Grey (01). The shirts are from different brands. Calvin Klein, Zara, Ferdous. Can remember these so far. Pants: Camel (01), Off White (02), Navy Blue (01), Light Grey (01). Different Brands- Celio, Burton, Zara etc. Jackets: Both are black- One leather jacket and another winter jacket Jeans: UniQlo Denim Trousers are all check patterns of different colour. Cannot remember. Camera Tripod: Fotopro Tripod- Black carry bag and Blue colour Canon Camera Charger Canon EF 70-200mm f / 2.8L IS III USM (White in Colour) Camera Flashes (02) - Black in colour with wireless remotes Shoes: Hugo Boss (Blue and Red), Adidas (Black), Burton (Brown), Aarong (Chocolate Brown) Prayer Mat: Deep Green 03 suits: dark blue, grey stripe (both are from Fit Elegance) and one jet black suit from Marks & Spencers 04 jackets: Black winter jacket (Decathlon), Leather Bombardier Jacket from Kiabi and one blue summer jacket and another black summer jacket. 03 wrist watches : One was a Seiko Chronometer, One G-Shock and One Armani sports watch.”

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Posted 4 years ago

Hello Muhammed Irfanul Alam, Thank you for sharing your feedback on this matter. We are sincerely sorry for the loss of your two suitcases, that is never predictable, unfortunately. We thank you to have contacted Eurosender so we could act quickly and request for compensation. The money might not have brought back your belongings but we hope you could use it to buy some of your missing items. Sincerely.

Posted 3 years ago

“Péssima continuo a espera de uma encomenda a mais de 2 semanas A qual tinha um prazo de 4 dias Cada vez que solicito os serviços e já são muitos em 10 , 2 correm bem Maria Valente Alves”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

Bonjour Laetitia, Merci beaucoup pour votre retour!

Posted 3 years ago

“Mijn pakket is nooit aangekomen op plaats van bestemming! (Budapest- Nederland) Mijn pakket is opgehaald op 24 maart, op 9 april stond hij nog in tracking system: parcel is in Hoist en 14 april was ineens het tracking system leeg! Gister 6 mei krijg ik bericht dat mijn pakket als verloren wordt beschouwd! GRRRRR!”

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Posted 4 years ago

Hello Jerry, Thank you for expressing your feedback on this matter. We are sincerely sorry if the courier company in charge has lost your parcel, it is, unfortunately, never predictable. We assisted you as much as we could in order for the insurance to compensate for your loss. We are aware that money does not bring back your belongings and we hope that you will never have this kind of issue in the future. Sincerely, Eurosender

Posted 3 years ago

“Suitcase pickup and delivery was good.”

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Posted 4 years ago

Hello Mari Jalakas, Many thanks for your feedback, we truly appreciate it! :)

Posted 3 years ago

“Everything went just fine”

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Posted 4 years ago

Many thanks for your kind review :)!

Posted 3 years ago

“O tempo foi cumprido e a entrega foi fácil e rápida”

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Posted 4 years ago

Obrigado :)!

Posted 3 years ago

“They cahrged my credit card for extra charge because of overweight of my parcel but without to ask me first Very dissapoint I received my luggage open and missing things”

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Posted 4 years ago

Thank you for your feedback. We are very sorry if some items were stolen from your suitcase, we can never predict this kind of event, unfortunately. Our colleagues from the claim department could assist you regarding this matter and the insurance could accept to refund 200 euros. Regarding the extra charge made due to an overweight/oversized, officially we do not need the authorization of the client because the details provided were not matching the dimensions/weight measured by the courier company in their warehouse. However, if you wish we can contact the courier company GLS in order to obtain the exact dimensions/weight for you to understand better the additional cost. Please, do not hesitate to write to help@eurosender.com. Your Eurosender team0

Posted 3 years ago

“Precisi e puntuali. Me ne servirò ancora!”

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Posted 4 years ago

Grazie Maria :)!

Posted 3 years ago

“I am not happy with the carrier you use as their service was very disappointing. I called your customer service line for assistance and they helped right away a and solved my issue, however, the representative was not very customer service-oriented. You also need to follow up with an email notification after the successful or pending resolutions.”

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Posted 4 years ago

Thank you Alejandro for your feedback. We are truly sorry if the courier GLS did not reach your expectations. As an intermediary, and when we can not have all the answers right away, we always try to do our best to resolve certain situations in the fastest way. By the time you wrote this comment and now, I believe we could improve many facets and hopefully, avoid any delays in our follow-up! Your Team Eurosender

Posted 3 years ago

“super ich liebe dir”

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Posted 4 years ago

Danke Yari, you touched our hearts :)!

Posted 3 years ago

Eurosender is rated 3.7 based on 2,022 reviews