Eurosender Reviews

Name: Eurosender
Rating: 3.74

3.7 Rating 2,023 Reviews

69 %

of reviewers recommend Eurosender

Company Reviews

Questions

Metrics

3.7

Based on 2,023 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“super ich liebe dir”

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Posted 4 years ago

Danke Yari, you touched our hearts :)!

Posted 3 years ago

“Had to chase to find information. Will not use again.”

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Posted 4 years ago

Hello John! We will be happy to know which kind of information you had to chase, this could help us to understand better which info needs to be highlighted! Your team Eurosender

Posted 3 years ago

“I wrote to eurosender to change my delivery address, but when I called to the DPD to check if it is going to the right place, they told me they didn’t receive anything. So the parcel was sent back to Italy and than it was relocated to Poland to the new address, but after almost 2 weeks without updates, I received an information that it is lost. Now I am waiting for the insurance, I payed for an extra, but nobody answer me for one week.”

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Posted 4 years ago

Hello Polina, thank you for your feedback. We are sorry to reply to your review only by now. The problem with logistics and new addresses is that once your parcel is collected with your original data (addresses, phone numbers, etc) and when you wish to change the delivery address, it is very difficult for the courier companies to proceed properly. Your shipment was international and therefore not only one warehouse is in charge but a few across different countries. Changing the delivery address in the middle of the shipment is rarely successful. Unfortunately, in your case, the parcel got lost and we could assist you with the claim in order for the insurance and the courier company to cover your loss. We are, of course, very sorry for the inconvenience caused and we know that financial compensation is not always enough. Your team Eurosender

Posted 3 years ago

“I have experienced unsatisfactory services. Pickups were never happening on date. Deliveries took 10 or more days whilst Eurosender promised 6 days. International tracking number was only supplied upon request. Last order for a parcel delivery within Greece took 14 days instead of 2-3. While I had paid Eurosender upon placing the order, Eurosender informed local courier about payment with 8-9 days' delay and after numerous phone calls to Help Desk.”

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Posted 4 years ago

“alles super”

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Posted 4 years ago

“Buon servizio”

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Posted 4 years ago

“precisione e professionalità”

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Posted 4 years ago

“Serviço horrivel, muito atrasado, só na terceira data foram buscar as minhas malas. TInha 3 malas demoraram 1 mês a chegar, só me entregaram duas, a outra perderam. Nunca mais utilizarei este serviço e irei escrever um reclamação.”

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Posted 4 years ago

“Great service!!”

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Posted 4 years ago

“Parcels mis handled during transit and arrived broken.”

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Posted 4 years ago

“Everything went smoothly and we were very satisfied with the price and the communication”

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Posted 4 years ago

“ORDER NUMBER 108154-20 I still haven't received it as my boxes. As the boxes were collected in Lisbon, on March 11 and ate today, April 22, I don't have my five boxes. Today, only one box arrived, after more than 40 days, the box was broken. The contact with eurosender was exhaustive and disrespectful on the part of your company. I just want everything to be resolved, I want my boxes, where there are my documents and inexhaustible family assets. There were five boxes, 3 with 20kg and 2 with 30kg. I request respect and attention and resolution. Ana Oliveira.”

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Posted 4 years ago

“Do sada sam jedno 4 puta minimalno narucivala paket uvijek mi je stiglo sve besprijekorno i u predvidjenom vremenu, veoma sam zadovoljna uslugom i nastavit cu koristit i dalje Eurosender ♡”

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Posted 4 years ago

“My package with GLS arrived with 12 days of delay. I can understand it because of the corona situation but I would have appreciated a notification of the delay on the website, before the purchase, or that the package would have been picked up later. Anyway I received good assistance, Marta B updated was very kind and updated me quickly.”

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Posted 4 years ago

“La perfezione non è una caratteristica dei trasporti italiani , ora per causa Coronavirus siamo tutti a casa e quindi il disagio non c'è ma se in tempi normali uno deve rimanere bloccato a casa dalle 9 alle 13 di mattina quindi deve chiedere mezza giornata di ferie per un ritiro, lasciamo perdere. Se si da un appuntamento definito il cliente si può organizzare e se ci sono ritardi di traffico va bene uguale ma un presunto orario sci deve essere. Oggi una telefonata da cellulare costa nulla a livelli industriali per cui l'autista può sempre avvisare l'utente che ci può essere un ritardo .”

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Posted 4 years ago

“In spite of Covid-19 problem, Eurosender provided me with good service and I received my package on time. I will use it again.”

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Posted 4 years ago

“Great service, fast, easy and stress free”

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Posted 4 years ago

“Ottimo servizio, ritiro puntuale, consegna ancora più puntuale. Merce arrivata in perfette condizioni. Consigliato.”

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Posted 4 years ago

“The only complaint is I didn't receive tracking number ...”

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Posted 4 years ago

“The service was good and I am satisfied, but nobody called me when the pack arrived and if it was not for my neighbor that was arriving at home, probably I would not have had receive it although I was at home.”

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Posted 4 years ago

Eurosender is rated 3.7 based on 2,023 reviews