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Eurosender Reviews

3.8 Rating 2,021 Reviews

69 %

of reviewers recommend Eurosender

Company Reviews

3.8

Based on 2,021 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 1 star review on 28th December 2023

Mihai Berindean

Eurosender 5 star review on 11th March 2023

Eurosender 5 star review on 11th March 2023

Eurosender 1 star review on 10th November 2022

Eurosender 1 star review on 10th November 2022

Eurosender 1 star review on 10th November 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience. Shipment was supposed to take 1-2 business days, it has been 13 business days and it still has not left the country of origin. I am trying to cancel my order as I will be gone traveling at the new expected arrival date (still 5 business days away!), and they do not want to let me cancel, even though the package has not even left the country of origin!!”

Posted 2 years ago

“They never collected my package, refused to make a refund.”

Posted 2 years ago

“My 3 parcels 499885-22, 102801-22 and 955339-22 delivered late and one of them was damaged. Many items were missing and broken in my parcel. They ensured that your parcel is insured by an insurance company but while we claim the amount for insurance, they give an excuse saying that parcel was packed properly. Pathetic service and lack of accountability.”

Posted 2 years ago

“What a waste of time! We had initially chosen this company to have our pallets arrive from Belgium and had to wait a month before anyone noticed the parcel was not even picked up. Only after numerous phone calls and emails was I eventually transferred to a supervisor (Turalp P), who was very helpful (the only reason for the 2nd star). He told me that there was a "glitch" in the courier's system and they hadn't picked up the parcel yet. He then switched couriers and we finally received our pallet 2 months after placing the order (it was promised in 8 days). After making an official complaint, I am then told by Christiana P (they don't have surnames in this company) that it was the courier's fault and there's nothing they can do - even if that courier (DHL) was hired by them. I was also told that it was my fault for not having checked with our supplier in the first place. Isn't this a service we pay you for? Don't waste your time with this company. There is no follow-up once they take your money and they assume the courier will take care of it. You're just a number and they don't seem to care about when SMEs lose money due to their incompetence. There are plenty of other transport companies out there and we've since found another one that we are very happy with - delivery within 1 week Belgium/France to Ireland, compared to 2 months with this company.”

Posted 2 years ago

“The provide wrong tracking number, At pick up they dont handover any receipt to you, And after completing delivery, a month after they sens you an email stating your parcel was overweight and we are charging you extra fee, They make the deduction directly from your bank without your authorisation. Do not trust them and rather use another service.”

Posted 2 years ago

“People be careful!!!! They charged 19.95€ after 40 days of my order was complete!!! They took money of my card once and of my credits ! See attached mail- disgraceful and don’t trust or have business with them !!!!!”

Posted 2 years ago

“ABSOLUTE WORST COMPANY EVER! SO NOT USE! LIARS AND CHEATS! THEY DO NOT CARE ABOUT THEIR CUSTOMERS - SOON TO BE OUT OF BUSINESS!”

Posted 2 years ago

“I ordered the services of Eurosender to get 2 bags from Portugal to Hungary. The bags had the same pick-up address but 2 different destinations. When the courier came, asking for the two different orders, telling the sender the two different addresses, the sender handed over the bags. Later both bags arrived at the same address and we had to correct the wrong delivery ourselves. When contacting Eurosender, after about 2 months of tedious emailing, Eurosender told me that the sender was wrong to give the two bags to the courier. The sender should have denied the courier's request for the two bags and only hand over one as there had been an email about 2 weeks before the pick-up date that mentioned different courier companies for the bags. Though the rebooking emails didn't mention any of that and unfortunately there were many rebookings as the courier companies didn't find the address. Then suddenly it worked. It is strange that the other courier company never appeared at the sender's door. And why would Eurosender give the details of both orders and addresses to one company if it's not supposed to pick up both of them? Very disappointed.”

Posted 2 years ago

“Whilst initially I was happy with the service, weeks after I used the service I received an email stating I am being billed an additional charge for additional volume in weight or measurement. The contents were ingredients, so the package was correctly measured. With regards to the dimensions of the box, I had measured it 3 times to ensure it was correct. Apart from the fact that I had the same type of box to confirm the measurements. Notwithstanding I sent them this evidence, the initiated with an unauthorized charge on my paypal account.”

Posted 2 years ago

“Terrible company, very unreliable and poor customer service. My Pallet was not picked up on the day agreed. The courier contacted me the following day to arrange a pick up after they were told the wrong date by Eurosender. I had to make other arrangements for the pallet with another company and Eurosender will not accept responsibility or issue a refund.”

Posted 2 years ago

“Used to be great. Now you can no longer rely on their service. I have a webshop. I paid for the service. Low cost. First GLS would not show up. This week dpd as well. No customer service. No refund so far.”

Posted 2 years ago

“My scheduled pick up was _3 days ago_. I'm still waiting for my pick-up and can't leave my apartment. The courier (DPD) has still not shown up to pick up my shipment. Eurosender is taking zero responsibility for this. Despite the fact that the shipment was scheduled, paid for, and booked through Eurosender, they are indifferent to my calls, and have not followed up with me or DPD. When I call the company, they ask me to submit a complaint via their web form. That form says complaints can be 500 words long (which is nothing), but won't accept even that many characters. They promise a response, which has not been forthcoming. While Eurosender has my money, I have been a prisoner in my house for three days waiting for a courier who never comes while I futilely reach out to Eurosender's indifferent and unresponsive "customer service." Run, don't walk, away from this company.”

Posted 2 years ago

“Worst service ever. I arranged a shipping but the courier never came that day and didn't even notify it causing me multiple problems as I was travelling abroad and nobody was there to leave the boxes to him. Results: after 5 days I still don't have my belongigs, had to bother other people and will have problems to receive my boxes during the week for their disruption. I definitely do not recommend it.”

Posted 2 years ago

“they are liars and cheats! do not use!”

Posted 2 years ago

“they lost my parcel and blame the other party. now i payed for a them to lose my parcel and dont return my money”

Posted 2 years ago

“DO NOT USE! LIARS AND CHEATS!!!!!”

Posted 2 years ago

“ORDER NUMBER 264848-22; This order was placed on the 6th of January and today we are the 6th of February and the package still has not been picked up for delivery. The service with Eurosender is totally unacceptable. I have chatted with them on numerous occasions over the past 4 weeks and asked to be simply reimbursed as I wish to use another company. Eurosender will not reimburse me my money even though they have repeatably failed to meet the pick-up time. I highly recommend you don’t use them. VERY UNHAPPY EXPERIENCE!”

Posted 2 years ago

“The promise, but don't deliver They accept the funds and then never heard anything the shipment is not picked up and of course not delivered. Engaged them to collect en ship a package in December 2021. Today it’s February 2022 and still have not send anybody to pickup the package. If I can provide a name and mobile number of a employee we’re the package needs to be picked up. Provided phone number and email, is not sufficient EUROSENDER mentioned. They give me two option or somebody needs to drop of the package or they want mobile number of an employee. Reception of the hotel is open 24/7 but EUROSENDER swill not go the hotel! Never such a poor service”

Posted 2 years ago

“Absolutely unprofessional and disappointing We spent the whole day at home, but the courier just didn't arrive. No one called, the support service advised just to wait The next morning, no one contacted me, so I decided to contact customer support again. They didn't know why the driver didn't arrive, and all they can do is reprogram the order for the next day without any guarantees that the driver will arrive this time. Absolutely unprofessional, and I am very disappointed with the company's service”

Posted 2 years ago

“Never picked up package!”

Posted 2 years ago

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Eurosender is rated 3.8 based on 2,021 reviews