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Eurosender Reviews

3.7 Rating 2,044 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,044 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 23rd June 2025
Paterson
Eurosender 1 star review on 16th June 2025
I Contacted WhatsApp Number (+ 4 4 73 88 6 97 9 58.) When I Was Scammed By Online Investors
Eurosender 1 star review on 11th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Eurosender 5 star review on 28th May 2025
Paradigmrecoveryfirm (at) Gmail......com
Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
18
Anonymous
Anonymous  // 01/01/2019
Used Eurosender first time and never again.Tried to ship an official document from an Embassy in Panama to Dominican Republic Puerto Plata, used DHL Express option, extra insured with 1-2 delivery time. The parcel got to Florida, not sure what for, lenghy customs process for 0 value document, sat there throught the whole of Thanksgiving and finally reached the Island. Day 8 DHL left it in the hands of an unknown local Carrier, with no contact, no tracking, no phone numer and sent me DHL 'proof of delivery' to Santiago DHL.DHL finished their service, my parcel nobody knows where is now. Eurosender provide zero customer support, DHL- apparently do not provide service in Dominican Republic.Why take money for service you don't provide? DHL nor Eurosender take NO responsibility for the fact that the parcel has not been delivered day 9, nobody knows where It is plus it was passed onto an unknows third party? By what rights? No contact, no trace of my pack with an official document being in fact a passport- day 9. Ridiculous company.I warn you.You will wait long and get no assistance.Seriously, no reaction.Hands clean.Money taken. DO NOT USE! I am deeply disappointed.
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Posted 2 years ago
Worse customer service I've had to deal with. The courier did not apply labels in front of me, did not hand in the pickup confirmation despite my insistence and the person picking up my parcel was not professional and driving their own car. Eurosender did not react to my flagging this issue. Then the courier lost one of my parcels. Eurosender asked me the same info about my parcel several times, never followed up on the issue and finally told me my parcel was definitely lost almost 3 months after I sent them yet another request about it. They did not offer to reimburse the sending costs for that parcel, only to help me make a claim with the courier, asking for the pick up proof I never received in order to do so. In the end, I find myself loosing a lot of money and not receiving any proper assistance. Do not use their services.
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Posted 2 years ago
CHEATER !!! They charged me 39€ for parcels they never picked up because they couldn't find the address (airport in Barcelona). Scammers with no shame!!! This one star is too much.
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Posted 2 years ago
Stay away! They charged me 230€ for parcels they never picked up and they dismiss my refund requests. They shipped 2 packets that returned completely broken, with damaged machines for a value of 400€. They gave back to a neighbour and now they say they cannot accept a claim because I didn't do it at the return moment. Scammers with no shame!!!
Eurosender 1 star review on 10th November 2022 Eurosender 1 star review on 10th November 2022 Eurosender 1 star review on 10th November 2022
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Posted 2 years ago
Shame, they charged me 35 EURO, the pickup has been cancled but they never refund
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Posted 2 years ago
Bom, ate que hostei
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Posted 2 years ago
The only good thing about the service was the ordering process, but I would have NEVER used the service if I would have known our boxes would end up being basically destroyed! You wouldn't believe the state of the boxes when they arrived... The boxes literally looked like someone had kicked them or beat them, one box had one whole edge completely OPEN and most boxes had huge gaps and holes. Luckily, we had wrapped the boxes in plastic film which kept the boxes intact even after this destruction but if it wouldn't have been for that cling film around the boxes, we would have literally lost everything since things would have simply fallen out of the boxes. We're in complete shock! Never in our life did we expect our shipment would get beaten and almost destroyed like this... Absolutely horrible and because of this service, I will never feel safe about sending any big shipments again!! Please see the photos attached to this review - there's a before and after shot of the shipment. The "after" is literally how the shipment arrived to the destination (and quite honestly the pictures don't do justice to the extent of the damage). The before is exactly what the boxes looked like. We are never ever ever going to use any such service again and I absolutely would recommend staying away from this company!
Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022 Eurosender 1 star review on 7th October 2022
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Posted 2 years ago
Absolutely, completely awful. The only reason to use Eurosender over a courier directly was for them to help with customs paperwork. I sent an urgent package with them, they arranged for UPS to collect and deliver the parcel, but then did zero of the customs paperwork for nearly two weeks. As they were technically listed as the sender, UPS would not process the delivery until Eurosender submitted the paperwork, which after 2 weeks of chasing them they still have not done correctly. What was meant to be a one business day express delivery is now over two weeks, and my shipment is still stuck with UPS because Eurosender won't do their jobs. It took over a week of daily calls to get them to submit the customs paperwork- and another week later it seems they've submitted the wrong information. Daily phone calls and being told it'll be fixed that day- we're two weeks in and still no delivery. UPS say they have contacted Eurosender every time there have been missing / incorrect details in the paperwork, and each time it takes a phone call from me to Eurosender for them to be made aware they have a new email from UPS they have to read. They could not have done a worse job.
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Posted 2 years ago
About two months ago I waited for a whole day on the day of the pick-up for their partner company to pick-up a large shipment. The courier was not coming and when I contacted Eurosender they assured me that everything is okay, and I should continue waiting and the courier will come and told me to contact their partner to be sure. When I contacted their partner courier company that was supposed to come they told me that such request does not exist at all in their system and Eurosender is claiming sth that is for sure not true and no one has informed them about such request and no courier is coming. After many calls and problems, the courier never came to pick up the shipment. Since then I have been trying to get my money back after numerous compaints and every time I contact Eurosender (for the past month I have sent three times my complaint to them because every time I send it they pretend this is the first time they see it and they had no idea there is any problem) they reply to me with an automatic message that they have 30 days to reply to my complaint, but they never reply and for two months after I fully paid for the shipment they have not returned my money back and considering the communication with them is ceasing every time I say about returning my money back, they are never planning to return my money back for a service they never delivered!
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Posted 2 years ago
À FUIR !! SERVICE MÉDIOCRE POUR NE PAS DIRE NULLE !! ABSENCE TOTALE DE SUIVI DE L'ENTREPRISE, J'AI PAYÉ POUR UN SERVICE JE N'AI JAMAIS REÇU DE LIEN DE SUIVI DE MES COLIS ,LE COURSIER N'EST JAMAIS PASSÉ RÉCUPÉRER MES COLIS (6 DE PLUS DE 20KG) ,AU POINT OÙ J'AI DÛ ME DÉPLACER POUR ALLER LES DÉPOSER À L'AGENCE RATANT AINSI MON VOL VU QUE JE DEMENAGEAIS .ET POUR COURONNER LE TOUT 5/6 ONT ÉTÉ LIVRÉ, D'OÙ LE COLIS LE PLUS IMPORTANT CONTENANT TOUS MES DOCUMENTS PERSONNELS ( ACTE DE NAISSANCE, DIPLÔME DE MOI ET MEMBRE DE MA FAMILLE) N'A JAMAIS ÉTÉ LIVRÉ ET SE RETROUVE RETOURNÉ À L'ENVOYEUR QUI N'EST AUTRE QUE MOI ! AUCUN NUMÉRO UTILE DU SERVICE CLIENT NE FONCTIONNE VU QUE LES NUMÉRO DE COMMANDE QU'IL VOUS DONNE SONT DANS DES FORMATS IMPOSSIBLE À INSERER LORS D'UN APPEL ( TRES MALIN DE LEUR PART ) , LES CONTACTER PAR CHAT NE SERT À RIEN PARCEQUE LE SERVICE CLIENT EST INCAPABLE DE VOUS AIDER . DU COUP VOUS PAYEZ JUSTE POUR QU'IL VOUS PASSE DES COMMANDE SUR LES SITES D'AGENCE ET VOUS LAISSE VOUS DÉBROUILLER PAR DERRIÈRE EN CAS DE PBS ,PARCEQU'ILS N'AURONT AUCUN SUIVI,AUCUNE INFOS À VOUS DONNER. JE SUIS À 2 SEMAINES SANS REELLE NOUVELLES . UNE PLAINTE A DÉJÀ ÉTÉ DÉPOSER SEE YOU IN COURT !!
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Posted 2 years ago
AWFUL experience. Super deceiving company which takes advantage of students. They lost my parcel and denied reimbursement even though I purchased insurance for extra 50€. The basis: apparently tape is not foil and doesn’t constitute as wrap. I’m 100% they stole the package and will sue them. They’re SCAMMERS.
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Posted 2 years ago
It's been 2 months that i hired Eurosender to ship a box from Germany to Ireland. They won't collect the parcel. I've changed the collection address, stayed at home for 2 days and they don't show up. They only make excuses. Don't bother trying them.
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Posted 2 years ago
facebook marketplace buyer used this organisation to attempt tp buy from me . sounds scammy from off . after spending all day finding a way to purchase the insurance I was sent a code . the code was rejected and I was told to buy another , even though my bank confirmed the money was sent to them . the buyer is now telling me that if I don't purchase again ill face legal action.
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Posted 2 years ago
So many things went wrong. In my email confirmation from Eurosender it stated that I had paid for suitcases to be shipped but when their outsourced company came to collect my items they refused to take the suitcases. Then the shipment got lost, no one knew where my things were. They finally showed up but with one box open and half its contents missing. The cherry on top of this nightmare was Eurosender charging me a 96 euro fee to my card without my consent because they said my shipment had been overweight. I weighed my items multiple times and submitted exact measurements, the shipment was not overweight. Do not use this company.
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Posted 2 years ago
Your incompetence company are fraud. We gave the delivery to you, to pick up from Ireland to Greece. With the sum of 68.99£ for delivery and goods worth of 350€. You gave the job to DPD a 12kg parcel since February 15, till now nothing. You told us about claiming and we gave details, how on earth DPD will tell you they can only paid 66€ for the goods of 350€ ,did we gave them paper to deliver. Moreover, we don't have business with DPD if your company respect and honour their trademark, you will do the proper necessity and human rights lawyer are free to help. We have all details for reference
Eurosender 1 star review on 27th July 2022
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Posted 2 years ago
I ordered a pickup and delivery service with Eurosender for the collection of a coat in Paris, to be sent to my home address in The Netherlands. After TWO MONTHS and multiple pickup attempts, nothing has been collected sofar. After requesting to cancel the order they simply tell me I cannot cancel. Hope Eurosender can understand that this is unacceptable and hope they will refund my cost of €40.
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Posted 2 years ago
Order No. 846199-22 Never give them your credit card information! Their system gave an error when paying by credit card, we paid on June 15 with PayPal. DHL delivered the package on June 20th. But when we look at our bank account on Jul.18, we noticed that in addition to the PayPal transaction in the amount of $1,256.62, they additionally charged our credit card 9 times ... $3,832.32 extra charged! I wrote them a dozen messages from Jul.18 (contact: Nasim, Carlos, Anastasia, Igor, Valeriia, etc.): at first, they claimed that they did not make any extra charges, but after 3 days they wrote that they refunded the money, but that was not the case. These are real scammers, quirky and cunning. I wrote to them in the chat and email again and again (about 12-15 times) ... we saw 3 refunds out of 9 only on June 21 . For the rest 6 charges $217.38 total amount, they write again that these are not their charges ... we have no any patience more with the scammers. That's luck that we check our online banking! But we have to contact our bank to open a dispute.
Eurosender 1 star review on 21st July 2022 Eurosender 1 star review on 21st July 2022 Eurosender 1 star review on 21st July 2022
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Posted 2 years ago
Una experiencia malísima. Nos perdieron una maleta valorada en más de 500 euros y tras 3 meses mareando la perdiz, no nos quieren abonar la cantidad acordada. Mentirosos y embusteros. Meteros el dinero y la maleta por donde os quepa.
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Posted 3 years ago
Very bad experience. The courier has not showed up for a week. No number to call back to courier. Not possible to get money back as it is paid once according to their terms and customs. Customer service relies emails though.
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Posted 3 years ago
PESSIMO. HORRIBLE EXPERIENCE. Pessima esperienza con EUROSENDER. Ogni volta che ho prenotato con Eurosender (più di una) il corriere non è passato, né ha provato ha chiamare. Ho dovuto chiamare il call center per sapere se il corriere fosse passato. A sua volta il call center non è stato di NESSUNO AIUTO, imputando la causa del macato ritiro a me ( che nel frattempo ho perso un giorno di lavoro e non avevo alcun modo di reinviare il pacco in quanto non mi sarei più trovata nel luogo di ritiro). Inoltre VE… See more
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Posted 3 years ago
Eurosender is rated 3.7 based on 2,044 reviews