I paid £30 to get a small parcel containing a personal item delivered from Spain to England. I even made sure I had the item insured, just encase. After waiting over 8 weeks for it to be delivered I was surprised to see it wasn’t my parcel that was delivered to my door It was a pool dispenser!! Not even in a box Now they are saying because I haven’t got my original receipt, the item was a gift. And Iv even provided evidence of how much the item is…. They still can’t help me. It’s like giving a Greenlight to any delivery driver to pinch what they want!! As they will back support them!