96.97% reviews negative, it says it all - Avoid this company at all costs - My insured parcel worth nearly 1600 euros went missing early November. It's now mid-march I still haven't been refunded any money nor do I have my parcel. I've have to chase up everything with Eurosender throughout the duration of this missing parcel case, they do not respond to e-mails in a timely manner, they don't provide me with updates on my case and don't seem to care when I call. I've had to bypass Eurosender's dedicated claims department just to get the courier to admit that the parcel was missing. Eurosender kept telling me that the courier was delaying the case when in reality the claims department didn't inject any sense of urgency. I had to do the job of Eurosender after they had already lost my parcel. After 4 long months of uncertainty my claim was finally approved for an 850 euro refund leaving me 800 euros out of pocket. Which doesn't include original postage costs as they refuse to refund this cost blaming the courier. I'm currently in the process of taking formal legal action against Eurosender in the European Small Claims Court. I have so much evidence against eurosender that showcases neglect and I've had to send multiple e-mail to Eurosender and their partners, I've had to bypass Eurosenders dedicated teams fulfilling their jobs as they are too incompetent to do it themselves. see you in court suckers.