I totally do not recommend contacting this company. My parcel with personal belongings was lost, the insurance was not paid, all the claims were not taken seriously! 1. After on 31/02 I made 2 orders, I was expecting of pick up my 9 boxes. My order was not pick up on the day (1.03) in the order confirmation letter. 2. 4.03 i received the letter with another pick update for both orders, 7.03. 3. But on 4.03 the delivery service came and took 5 boxes and not 9, that I had. 4. Then on 7.03 nobody cames 5. The driver came on 8.03 without any notification 9. 11.03 the GLS delivered one small parcel (that I did not order) to me and promised to deliver 6 boxes on 12.03. But I expecting 9 boxes. 10. 12.03 nobody came, and nobody sent me any actual information about delivery time. 11. 14.03 in received 8 boxes. I have a document from the driver GLS with the number of the box that he collected but not delivered. And the company do not accept it. Do not work with this service!