They never collected the suitcases for 10 days. Always had excuses that they couldn’t find the package, didn’t know what it was etc. yet it was suitcases as detailed on the order form left at the concierge of. 4 star hotel. I called the hotel 3 times and they confirmed that nobody had been or called them. When trying to cancel as the collection was after I was leaving Europe they refused to consider a refund as per their terms - they cannot guarantee a collection date. Really - within 10 days ? Why take the order then
6 years ago
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