It's just a fraud. It was a big mistake to contact this "service", I had to check reviews before... Shortly: they advertise services which they can't actually provide, just take money, and when you try to solve the problem they start to communicate in extremely rude manner. We saw they advertise sending of musical instruments, so ordered to move our e-piano, with all dimensions, specifications etc. After paying, there was a strange call from a local representative, who had with no idea when and what they should pick up. Ok, we negotiated this... Then, the guy comes and... without any word just turns around and leaves. When we tried to stop him, he says that it's not packed like they need. The thing, that if they advertise to move musical instruments, including pianos, they should know that it's only might be packed when comes from the factory the the shop, then assembled and any further movings are made just with security belts, because it's too big. We moved it few times before without any problem. Then when we asked to explain the situation, they asked to send a photo of it because apparently they never saw a piano in their life. Then there was another, very rude, call from a woman, who couldn't speak any normal language, just screaming and claiming that we should find some (wooden???) package for them, which doesn't exist in the world. After that they don't want to return the money and insurance, because they claimed that guy already came one time. Just loss of time and money... Also, after payment, you receive no contract, or invoice, just emails from different persons each time.