Firstly, every single one of my boxes arrived smashed, with holes in them. The boxes were brand new, heavy cardboard, secured with layers of heavy duty tape, so I have no idea how this happened. There was no flexibility with ordering the shipment and every part of the company policy makes it sound as if it's the customer's problem if anything goes wrong. Also, the pickup and drop off windows are 9 hours long, with no estimate of when they may arrive. The service was not cheap enough to warrant how bad it is. The only positive thing I can say is that it was fast, but even then, the shipment date was delayed because of an error.