Bad service and bad customer service. I booked the service for one suitcase (55€, for a student, that’s a big budget) from Lituania to France. I didn’t receive my suitcase at the end in France. It was another person suitcase. We call the customer service and they said it was our fault. It was (according to them) our job to check that they put the right name. But isn’t it one task pf their job ?! So now it is my job to find the person who has my suitcase, and pay another time of another service to transfer the two suitcases. For Eurosender, that’s normal !! I really do not recommend Eurosender. Not trustful and not helpful. Bad customer service. Don’t go with them !!