I have ordered a pick up service on certain date and nobody came to pick it up nor informed me that they won't come. After reaching out several times to customer service (english one and the local one), trying to reach out to the driver who simply didn' t want to answer couple of times, they came to pick up four days after. Customer service was friendly but I simply cannot count on waiting four days if anyone will come to pick up the package. The worst part is that nobody informs you if there are any delays so you are just calling and calling, sending emails in hope they will eventually come. I paid for one service, I got something else.