Eurosender used DPD to carry out the delivery which was a catastrophe.
First, DPD couldn't find the address, after sending a Google link clearly indicating the location, they claimed they didn't find it again. At the 3rd try, only 2 of a total of 3 packages were delivered (in total already more than 14 days after sending them) and the 3rd was marked for return to sender.
DPD then refused to work with Eurosender so that I myself had to call them several times under a number that charged money for calling them. I was told several times I called the wrong number and to call a different one but was not automatically connected. Each time, they claimed someone else was responsible. Another week later and 2 additional failed attempts to deliver my package, I only received more emails informing me that the package was on the way to the airport. Finally, it was dropped off without signature, delivery notice or even email when I wasn't home.
5 years ago
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