The booking process was easy however I paid in full at time of booking then received a email to say I hadn’t paid anything. At the time of booking I also informed them of my dietary requirements and also replied to their email when they asked if I had one but when I was on the trip they claimed they didn’t know. Luckily my tour leader was incredible as she was able to sort it out for me. Cristina is an amazing tour guide and a credit to the company, It was her first trip but she was outstanding. Although she was still learning along the way she was so organised and I wouldn’t have wanted to do this trip with anyone else. Cristina is so kind and caring and always ensures everyone is happy and having a good time, she is always sending important information in the group chat so we know the train times etc and she makes sure we all get back to the hostel safely too if we decided to leave the group activity early. Some of the trains are small and there isn’t always a place to put luggage but that’s just one of those things and not a reflection on Euroventure.