customer service was awful. booked different travel to what we paid for, i emailed and said this and was told i was wrong. i was actually correct, but got told i was reading the email wrong. i told them there is only one way to read the email and they said oh yeah you’re right. then later told me he was meaning a different email but only one had been exchanged. asked for seat reservations, wasn’t booked for us but others travelling had them? asked for en-suites, these were available but not booked. when asked to be booked on what we asked, they said they would out of a “gesture of good will” - when that’s exactly what we should’ve been booked on the first time. after complaining i then received another email apologising for us feeling like they were being rude and condescending, instead of realising that they should’ve just booked what we asked for. asked for a manager and got an email back from the same man we’d been emailing all along. overall, customer service when organising was good. but once booked and on the trip they added so much more stress to our journey. as first time travellers we paid them to book what we wanted and they didn’t. they added so much more stress onto our journey and are still trying to explain and justify their actions, when they should’ve just done what’ we asked for.