Evans have given me the worst service of my life, firstly their customer service is so slow, so when I noticed an error on my bike order I was unable to change it and they got back to me AFTER it was delivered to the wrong address. I then realised the cabling on my bike was set up wrong and they fixed it, which took 10 days, with zero communication. Now my bike doesn't even work so I have to take it back to the shop. By the way my bike cost £2,000 pounds so for that amount of money I would expect a decent level of service. There's has been shocking. So not give them your money, and literally shop anywhere apart from Evans.