This summer I bought a Pinnacle Ramin 2 2020 bike. It's an aggressive hardtail 29er plus bike.
When i wanted to go tubeless, because both the tires and rims are compatible, I encountered a big dent in the front rim. To this day my front leaks slowly because of that dent.
After not even 3 months of use the bottom bracket started to have problems. When I checked I found out that the spline was not conical, but cylindrical.
One day I was doing some endos and the front brake caliper just broke off. After some googling I found this is a manufacturing issue.
Those are obviously manufacturing errors and thus should be replaced by warranty means, because
I DIDNT PAY FOR A BROKEN BIKE.
After all of that, I decided to contact them. THEY DIDNT WANT TO REPLACE ANYTHING, telling me I just used the bike wrong, because somehow wheelies do "a lot of wear and tear" to trail bikes. In the description of this bike they say it's "ready for anything you can throw at it", and it can take you to a "multi-day ride over the high passes of the Himalayas". Really??
I think I will post a YouTube video about it, so I raise awareness of how they treat their customers.
4 years ago
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