Utterly useless, avoid at all costs. Bought a bike and a few new accessories via my employer's ride to work scheme in June. The delivery on the bike got pushed back to November, at that point I was told my order had been cancelled. Decided to cancel my ride to work scheme, refund the bike and pay for the accessories (as I bought a bike elsewhere) as they said this was an option. After my employer contacted them they said I couldn't get a refund as I had also purchased some accessories. After some back and fourth finally they said to get my refund I would have to go in to a store to pay for the items, though they are unclear as to how that will work.