Oh dear. This company has gone downhill since being taken over by Sports Direct. It used to be easy to buy a bike from Evans using the Government's Cycle to Work scheme, where you get a voucher deductible from your gross salary. Well not any more. Sports Direct have imposed a set of rules and restrictions that make it a huge headache for customers and the retail staff (who, by the way, don't have nice words to say about Sports Direct). Now, if you want to order a bike using the scheme, you have to identify the exact bike (in order to ascertain the exact value to go on the Certificate), but you can't order it at that point or even place a deposit to secure the bike. You have to wait to receive the Certificate which can take 4-6 weeks. In my case, the bike went out of stock whilst I was waiting for the Certificate. So I now have a Certificate for £550 which I have already paid for via my employer, but I cannot order the bike as Evans can't process an order on an "out-of-stock" bike. No problem, you might think, as I could just wait until the bike is in stock and then order it. Not so. Because Evans in their infinite wisdom gave the Certificate an expiry date of 3 months after issue. So, if the bike does not come back into stock within the next 2 months (which may well happen as we're in Covid lockdown), I will have paid £550 for an expired/useless Certificate and I'll have NO bike. Evans won't allow me to order the bike whilst it's "out of stock". And Evans won't accept the Certificate after it's expired. What a ridiculous set of rules that create a problem that never existed when Evans was under previous management. It is such a shame as the retail staff in the shops are super helpful and knowledgeable. But they are being run and managed by morons at Sports Direct who think they are introducing efficiencies, but are in fact damaging their own business.